Healthcare Access Navigator

Cooper Norcross Health; Riverton (NJ); On-site; USD 29,000 - 45,000; Full time

Job summary

Cooper Norcross Health is seeking an ED Registration Specialist to support patient access and discharge coordination across multiple units. Responsibilities include scheduling, verifying insurance, collecting payments, and ensuring timely follow-up appointments within Cooper Health System.

The role requires 0-2 years of experience, high school diploma, and strong customer service and organizational skills. Epic experience and knowledge of Centricity are a plus; the team works across ED, CDU, and

Qualifications

• Excellent customer service, analytical and organizational skills.
• Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third‑party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations.
• Ability to multi-task in fast paced environment, and work any shift, as needed.

Responsibilities

• Appointment scheduling to patients PCP within 7 days or discharges. If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines
• Facilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments
• Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient’s care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider
• Verify insurance coverage and demographic information
• Collect and receipt patient payments
• Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directly
• Schedule patients for appointments with community services when appropriate
• Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient
• Inform patients of billing policies and managed care referral and/or pre-authorization requirements
• Assists patients and their families with obtaining referrals from PCP to needed specialist when needed
• Provides support and counseling to patients and families as appropriate
• Communicates with referring providers as appropriate to address patient and physician needs
• Partners with patients, families, the interdisciplinary team and community resources to provide well-coordinated, timely, and exemplary care
• Serves as a resource for community resources
• Track and report weekly on all scheduled services
• Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services
• Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital-based care areas as deemed in scope

Skills

Customer service

Communication

Organization

Education

High school diploma

Some college preferred

Tools

Epic

Centricity

Job description

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings. Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers. The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals - its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services. Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years. More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore. Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

• Appointment scheduling to patients PCP within 7 days or discharges. If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines
• Facilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments
• Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient’s care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider
• Verify insurance coverage and demographic information
• Collect and receipt patient payments
• Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directly
• Schedule patients for appointments with community services when appropriate
• Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient
• Inform patients of billing policies and managed care referral and/or pre-authorization requirements
• Assists patients and their families with obtaining referrals from PCP to needed specialist when needed
• Provides support and counseling to patients and families as appropriate
• Communicates with referring providers as appropriate to address patient and physician needs
• Partners with patients, families, the interdisciplinary team and community resources to provide well-coordinated, timely, and exemplary care
• Serves as a resource for community resources
• Track and report weekly on all scheduled services
• Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services
• Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital-based care areas as deemed in scope

• 0-2 years' experience required.
• Preferred Experience includes
  • Minimum Two years of recent registration, scheduling or billing experience working in a medical facility.
  • Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals
  • Epic experience

High school diploma required; some college preferred.

• Excellent customer service, analytical and organizational skills.
• Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third‑party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations.
• Ability to multi-task in fast‑paced environment, and work any shift, as needed.

USD $21.00

USD $33.00