Care Access Intake Specialist - Hospice Services

Optimal Care; Jackson (MI); On-site; USD 26,000 - 30,000; Full time

Job summary

Optimal Care in Jackson, MI is seeking a Hospice and Physician Services Intake Coordinator to be the first point of contact for referrals. You will manage referrals, enter data, coordinate with clinical teams, and ensure timely connection to the right services while upholding compassionate customer service.

Ideal candidates have a high school diploma or GED, strong communication and organizational skills, and the ability to navigate Medicare/Medicaid guidelines.

Qualifications

• High school diploma or GED required.
• Reliable transportation with valid driver's license and insurance.
• Prefer 1 year in healthcare setting.
• Knowledge of Medicare, Medicaid and third-party payor guidelines preferred.

Responsibilities

• Manage referrals and coordinate information from intake to transition to care.
• Serve as primary point of contact by answering inquiries and entering referral information.
• Partner with clinical teams and referral sources to ensure timely connection to services.
• Maintain accurate documentation within company systems and communicate with supervisors and partners.

Skills

Interpersonal skills

Medical terminology

Verbal & written communication

Computer skills

Data entry

Conflict resolution

Leadership

Organization

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Optimal Care in Jackson, MI is seeking a Hospice and Physician Services Intake Coordinator to be the first point of contact for referrals. You will manage referrals, enter data, coordinate with clinical teams, and ensure timely connection to the right services while upholding compassionate customer service.

Ideal candidates have a high school diploma or GED, strong communication and organizational skills, and the ability to navigate Medicare/Medicaid guidelines.