Patient Services Intake Coordinator

Optimal Care; Jackson (MI); On-site; USD 26,000 - 30,000; Full time

Job summary

Optimal Care in Jackson, MI is seeking a Hospice and Physician Services Intake Coordinator to be the first point of contact for referrals. You will manage referrals, enter data, coordinate with clinical teams, and ensure timely connection to the right services while upholding compassionate customer service.

Ideal candidates have a high school diploma or GED, strong communication and organizational skills, and the ability to navigate Medicare/Medicaid guidelines.

Qualifications

• High school diploma or GED required.
• Reliable transportation with valid driver's license and insurance.
• Prefer 1 year in healthcare setting.
• Knowledge of Medicare, Medicaid and third-party payor guidelines preferred.

Responsibilities

• Manage referrals and coordinate information from intake to transition to care.
• Serve as primary point of contact by answering inquiries and entering referral information.
• Partner with clinical teams and referral sources to ensure timely connection to services.
• Maintain accurate documentation within company systems and communicate with supervisors and partners.

Skills

Interpersonal skills

Medical terminology

Verbal & written communication

Computer skills

Data entry

Conflict resolution

Leadership

Organization

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Optimal C are is where your dedication meets a rewarding career.

Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We’re committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

About the Role

Support the connection between patients, families, and the compassionate care they need. As a Hospice and Physician Services Intake Coordinator, you'll serve as a critical first point of contact by managing referrals, coordinating information, and ensuring patients are connected with the appropriate services in a timely manner. From answering inquiries and entering referral information to partnering with clinical teams and referral sources, you'll help create a seamless experience that supports both exceptional customer service and quality patient care.

This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys helping others, and takes pride in organization and accuracy. You'll manage the referral process from intake through transition to care, maintain communication with supervisors, sales teams, providers, and community partners, and ensure accurate documentation within company systems. Through your attention to detail, responsiveness, and commitment to service excellence, you'll play an essential role in supporting the growth of Hospice and Physician Services while helping patients and families access the right care at the right time.

Location

• Office Location: Jackson, MI

Hours

• On-Site Monday to Friday, 10 a.m. to 7 p.m.

Required Qualifications

• High school diploma or GED
• Reliable transportation, valid driver’s license, and valid automobile insurance coverage

Preferred Qualifications

• Minimum 1 year of experience in a healthcare setting
• Knowledge of Medicare, Medicaid, and third-party payor guidelines preferred

Essential Skills and Competencies

• Interpersonal skills and ability to communicate professionally and effectively
• Knowledge of medical terminology
• Strong verbal and written communication skills
• Ability to operate computer and office equipment
• Proficiency in Microsoft Office Suite and data entry skills
• Responds to suggestion constructively
• Skilled in conflict resolution
• Proven interpersonal, coordination, and leadership skills

Pay Range

$19 - $22 USD

How We Care for You

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• 401(k) with Employer Match
• Mileage Reimbursement
• Company Vehicle Programfor field roles
• Pet Insurance
• ID and Fraud Protection
• And more...

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.