Referral Coordinator

Optimal Care; Jackson (MI); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Minimum of 3 Weeks Paid Time Off (PTO)

Medical, Dental, and Vision Insurance

401(k) with Employer Match

Mileage Reimbursement

Pet Insurance

Job summary

Optimal Care is seeking a responsible individual to manage home care and hospice referrals in Jackson, MI. Responsibilities include verifying referrals with the patient’s health insurance provider and communicating with involved parties to ensure a smooth referral process.

Required qualifications include a High School Diploma and at least one year of healthcare experience. The position offers competitive pay and comprehensive benefits, including paid time off and health insurance.

Qualifications

• Minimum one (1) year of experience in a health care setting.

Responsibilities

• Send all outgoing home care and hospice referrals within the specified time frame.
• Verify outgoing referrals are sent to a participating provider.
• Communicate with providers, families or facilities about referrals.
• Track outstanding referrals for timely care initiation.

Skills

Detail-oriented

Multitasking

Education

High School Diploma or GED

Job description

Key Responsibilities

In this role you will be responsible for:

• Sending all outgoing home care and hospice referrals for the practice within the specified time frame
• Verifying all outgoing referrals are sent to a participating provider within the patient’s health insurance plan
• Responsible for verifying all 485s/Plan of care for home care or hospice are properly signed by the provider, sent back to the proper agency and sent internally to the Optimal Care billing department for processing
• Communicating with providers, families or facilities when needed regarding the home care or hospice referral
• Tracking outstanding referrals to ensure the start of care is completed
• Updating the patient’s EMR to reflect the home care and hospice company providing care to the patient
• Focusing on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them and being responsive to their needs

Required Qualifications

• High School Diploma or GED
• Minimum one (1) year of experience in a health care setting
• Detail-oriented person who is capable of multitasking

Preferred Qualifications

• Physician office, home care or hospice experience preferred

Location

• Office Location: Jackson, MI

Pay Range

$18 - $22 USD

Hours

Not specified

How We Care for You

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• 401(k) with Employer Match
• Mileage Reimbursement
• Company Vehicle Program for field roles
• Pet Insurance
• ID and Fraud Protection
• And more...

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.