Cardiorespiratory Tech Support Specialist I

MGC Diagnostics; Saint Paul (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

MGC Diagnostics is seeking a Technical Support Specialist I to deliver professional, responsive support for cardiorespiratory products. The role includes troubleshooting hardware and software, creating CD keys, and maintaining CRM records.

0–3 years’ experience is typical, with opportunities to contribute to sales support and maintenance tasks. The position emphasizes ownership of customer issues, accurate documentation, and collaboration with cross-functional teams to ensure quick and complete

Qualifications

• High School Diploma or GED required.
• Minimum 1-year related work experience.
• Familiarity with medical equipment or pulmonary/gas exchange equipment preferred.
• Excellent written and verbal English communication skills.

Responsibilities

• Provide prompt and courteous responses to customer inquiries and issues.
• Transfer unresolved hardware issues to field service staff.
• Enter sales orders and RMA requests accurately and timely.
• Maintain comprehensive CRM documentation of all customer interactions and cases.
• Own customer inquiries from start to finish ensuring resolution.

Skills

Customer focus

Time management

Organizing skills

Problem solving

Communication skills

Education

High School Diploma or GED

B.S./A.S./A.A. in physical sciences

Biomedical certificate

Exercise Physiology preferred

Job description

MGC Diagnostics is seeking a Technical Support Specialist I to deliver professional, responsive support for cardiorespiratory products. The role includes troubleshooting hardware and software, creating CD keys, and maintaining CRM records.

0–3 years’ experience is typical, with opportunities to contribute to sales support and maintenance tasks. The position emphasizes ownership of customer issues, accurate documentation, and collaboration with cross-functional teams to ensure quick and complete