Training Applications Specialist - MGC

MGC Diagnostics; Saint Paul (MN); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

MGC Diagnostics is seeking an Education and Applications Support professional to deliver sales product demonstrations, customer education, and technical support, both in person and remotely. The role includes training staff, developing education materials, and coordinating with product managers to validate new offerings for customers and sales teams.

The position requires clinical background in cardiopulmonary diagnostic testing or related fields, strong English communication, and the ability to

Competenze

• Board certified or registered cardiopulmonary diagnostic testing, respiratory therapy, or exercise physiology with 2+ years of clinical experience required.
• Ability to effectively communicate in English. Excellent written and verbal communication skills.
• Strong problem solving and troubleshooting skills.
• Inter-department networking and PC experience preferred.

Mansioni

• Provide applications and educational support for our customers and sales representatives.
• Responsible for the education of our Technical Support staff, enabling them to respond to customer inquiries.
• Provide education to MGCD sales representatives and customers to operate their system efficiently.
• Training will be professionally taught with emphasis on our technology and quality; trainers responsible for education materials.
• Maintain interface with Marketing Product Managers to assist with validation of new products and provide specifications.

Conoscenze

Communication skills

English proficiency

Troubleshooting

Inter-department coordination

Formazione

Bachelor's degree

MA preferred

Descrizione del lavoro

Primary Purpose

Provide the highest quality education and applications support to our customers and potential customers in the form of sales product demonstrations, applications support, education, and technical support either in person, or via telecommunications. Education provided to our customers and our internal staff will be conducted in a professional manner, with an emphasis on the quality, efficiency and state-of-the-art system characteristics provided by our company's products.

Primary Purpose

Provide the highest quality education and applications support to our customers and potential customers in the form of sales product demonstrations, applications support, education, and technical support either in person, or via telecommunications. Education provided to our customers and our internal staff will be conducted in a professional manner, with an emphasis on the quality, efficiency and state-of-the-art system characteristics provided by our company's products.

Key Responsibilities & Essential Functions

• Provide applications and educational support for our customers and sales representatives.
• Responsible for the education of our Technical Support staff, which will enable them to professionally respond to customer inquiries.
• Provide education to MGCD sales representatives and customers that will allow them to operate their system in an efficient manner and realize that MGC Diagnostics understands the importance of placing customers at the forefront of our concerns.
• Training will be professionally taught with an emphasis on our technology and quality. Trainers will be responsible for education materials.
• Applications Support personnel will maintain close interface with Marketing Product Managers to provide assistance with the validation of new products and provide detailed specifications for all new products as requested.
• Applications Support personnel will serve as the focal point for all product development issues, interfacing with R&D, Technical Support, Quality Assurance, Sales and Manufacturing as necessary.
• Provide sales applications support, which will include general applications questions and/or product demonstrations, development of sales support materials, development of sales and customer training programs, and all other sales support related projects assigned.
• Provide management with timely written reports on recommendations, progress, and concerns. Become knowledgeable of accounts and alert management to any potential concerns.
• Accept other responsibilities as assigned.
• Complete training as identified by standard operating procedures and procedural work instructions.
• Regular attendance is an essential job function.
• Follow all Company policies and procedures relating to confidential propriety information (CPI) including, but not limited to, what is outlined in the Confidentiality and Non-Solicitation Agreement.

Job Specifications

• Board certified or registered cardiopulmonary diagnostic testing, respiratory therapy, or exercise physiology with 2 or more years of clinical experience required. B.S. or M.A. preferred.
• Ability to effectively communicate in English. Excellent written and verbal communication skills.
• Strong problem solving and troubleshooting skills.
• Inter-department networking and PC experience preferred.

Working Conditions Or Physical Requirements

Will be required to regularly sit for extended periods of time while traveling; use hands and fingers, handle or feel objects, talk, hear, and see. Occasionally lift and/or move up to 50 pounds, stand, walk, climb, balance, stoop, kneel, crouch, or reach with hands and arms. The environment is fast paced; time pressured and requires accuracy. Will be required to regularly multi-task between projects, move throughout customer facilities and effectively communicate. The customer environment will vary but include (but is not limited to): hospitals (to include patient areas), clinics and doctors’ offices.

• Some overtime required.
• Business travel by plane or car. Overnight travel up to 85% to include some weekends.
• Valid driver’s license.

Disclaimer

• Neither this job description nor any other company document confers any contractual right, either express or implied, to remain in the Company's employment, nor does it guarantee any fixed terms and conditions of employment.
• Your employment with the Company is at-will and neither this job description nor any other oral or written representations may be considered a contract for any specific period of time. However, we recognize that you retain the option, as does the Company, of ending your employment with the Company at any time, with or without notice and with or without cause.
• The Company reserves the right to modify an employee’s position and his or her job duties at any time, with or without notice.
• In your position, you will be required to meet performance standards set by the company, and follow all company policies and procedures.

Additional Eligibility Qualifications

None required for this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MGC Diagnostics is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.