Cardiorespiratory Tech Support Specialist I

MGC Diagnostics; Minnesota; On-site; USD 60,000 - 70,000; Full time

Job summary

MGC Diagnostics in Saint Paul, MN is seeking a Technical Support Specialist I to provide professional technical support drawing on clinical and biomedical knowledge. Responsibilities include creating CD Keys, basic hardware and software troubleshooting, and accurately documenting all customer interactions in the CRM system.

The role requires 0 to 3 years of experience, a High School Diploma or GED, and offers a salary range of $60,000 to $70,000 annually, with limited travel and a focus on

Qualifications

• High School Diploma or GED required or equivalent.

Responsibilities

• Provide prompt and courteous technical support to customers.
• Document all customer interactions in the CRM database.
• Enter sales orders and RMA requests accurately.
• Communicate effectively to resolve technical issues and follow up.
• Coordinate with sales and service teams as needed.

Skills

Customer service

Technical support

Troubleshooting

Communication

Documentation

Education

High School Diploma or GED

B.S./A.S./A.A. in physical sciences or biomedical engineering

Tools

CRM software

Job description

MGC Diagnostics in Saint Paul, MN is seeking a Technical Support Specialist I to provide professional technical support drawing on clinical and biomedical knowledge. Responsibilities include creating CD Keys, basic hardware and software troubleshooting, and accurately documenting all customer interactions in the CRM system.

The role requires 0 to 3 years of experience, a High School Diploma or GED, and offers a salary range of $60,000 to $70,000 annually, with limited travel and a focus on