Cardiology Unit Coordinator: Patient Flow & Care

Beth Israel Lahey Health; Boston (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health’s Cardiology Medicine Unit (KM9) in Boston seeks a dedicated Unit Coordinator to facilitate efficient patient flow and serve as a liaison between patients, visitors, and clinicians. You will partner with nurses to manage admissions, discharges, and transfers while delivering outstanding non-clinical service.

This role requires good computer skills and strong customer service in a fast-paced clinical setting.

Qualifications

• High School diploma or GED required; Associate’s degree preferred.
• 0-1 years related work experience required.
• Prior customer service experience.
• Basic familiarity with computers; ability to navigate basic web-based applications.

Responsibilities

• Facilitates patient flow through the unit and coordinates admissions with nursing staff and admissions.
• Answers patient call lights promptly and directs patients, families, and staff.
• Utilizes unit information systems to support operations and resolves simple IS issues.
• Manages equipment and supplies, maintains logs, and supports quality and safety processes.

Skills

Customer service

Basic computer skills

Communication skills

Education

High School diploma or GED

Associate’s degree preferred

Job description

Beth Israel Lahey Health’s Cardiology Medicine Unit (KM9) in Boston seeks a dedicated Unit Coordinator to facilitate efficient patient flow and serve as a liaison between patients, visitors, and clinicians. You will partner with nurses to manage admissions, discharges, and transfers while delivering outstanding non-clinical service.

This role requires good computer skills and strong customer service in a fast-paced clinical setting.