Cardiology Office Receptionist — Mon-Fri, 40h

Tufts Medicine; Chelmsford (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Tufts Medicine Merrimack Valley Cardiology in North Chelmsford, MA is seeking a receptionist to provide routine clerical and administrative support. The role greets visitors, answers phones, processes check-ins, and directs patients to the appropriate care units, with a focus on professionalism and empathy.

You will handle transport requests, manage deliveries, maintain confidential records, and collaborate with staff to ensure smooth daily operations.

Qualifications

• High School diploma or equivalent
• At least 1 year of office/clerical experience
• Experience with phone systems or switchboard

Responsibilities

• Creates a professional atmosphere in the reception area, being congenial and helpful to all guests, vendors, and employees.
• Meets, greets, and welcomes all visitors and notifies proper person of arrival.
• Assists patients unable to ambulate with a wheelchair or calls Transport.
• Directs patient visitors to the appropriate care unit, clinic, or physician's office.
• Receives flowers, fruit and other packages for patients and ensures delivery.
• Ensures that parcels left at desk for out-of-hospital delivery are picked up.
• Answers and handles all calls swiftly and directs emergencies to proper department.
• Transfers calls to requested staff or voicemail as needed.
• Answers clinic times and office hours as available.
• Alerts supervisor of changes or errors in phone list.
• Reports problems with telephone service to supervisor.
• Maintains card file of patient religious affiliation and arranges for visits by clergy.
• Practices HIPAA confidentiality.
• Performs Check-In and Check-Out duties as necessary.

Skills

Interpersonal skills

Multitask

Organizational skills

Customer service

Attention to detail

Phone systems

Reliability

Education

High School diploma

Job description

Tufts Medicine Merrimack Valley Cardiology in North Chelmsford, MA is seeking a receptionist to provide routine clerical and administrative support. The role greets visitors, answers phones, processes check-ins, and directs patients to the appropriate care units, with a focus on professionalism and empathy.

You will handle transport requests, manage deliveries, maintain confidential records, and collaborate with staff to ensure smooth daily operations.