Cardiology Billing & Insurance Counselor

Duke PA; Raleigh (NC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

$5000 Commitment Bonus

Job summary

Duke Cardiology of Raleigh is seeking a Financial Care Counselor to manage patient accounts in alignment with departmental policies and regulatory requirements. The role ensures insurance verification, informs patients of anticipated financial liability, and arranges payment options to support prompt, accurate billing.

Responsibilities include pre-registration, posting payments, resolving denials, updating notes, and assisting with front desk coverage.

Qualifications

• Knowledge of basic grammar and mathematical principles (high school education required; some college preferred).
• Two years of experience in hospital service access, clinical service access, physician office billing, or collections.
• Alternative: Associate's degree with one year of public-facing experience; or Bachelor’s with one year of public experience.

Responsibilities

• Obtain prior authorization/pre-certification for procedures as required by insurance carriers.
• Verify insurance and inform patients of financial liability; arrange payment options.
• Pre-register patients with accurate demographics and financial data; create estimates when needed.
• Resolve insurance claim denials and monitor monthly denial list for issues.
• Calculate and collect payments from patients.
• Resolve appropriate work queue and claim edits.
• Inform attending physicians of patient financial hardship and update providers accordingly.
• Update billing system notes and referrals reflecting current insurance status.
• Assist with department coverage including referrals, recalls, and front desk tasks.
• Handle cash management and daily cash closeouts.

Skills

Communication skills

Math skills

Billing system

Education

Associate's degree in healthcare

Bachelor's degree

High school diploma

Tools

Billing software

Job description

Duke Cardiology of Raleigh is seeking a Financial Care Counselor to manage patient accounts in alignment with departmental policies and regulatory requirements. The role ensures insurance verification, informs patients of anticipated financial liability, and arranges payment options to support prompt, accurate billing.

Responsibilities include pre-registration, posting payments, resolving denials, updating notes, and assisting with front desk coverage.