Cardiology Application Support Engineer

JobDiva, Inc.; Frisco (TX); Remote; USD 128,943,000 - 163,328,000; Part time

Benefits offered by this job

Remote work

Job summary

NTT DATA is seeking a Cardiology Application Support Engineer to provide production support for Revenue Cycle applications. This 100% remote role focuses on L2/L3 support, incident resolution, and on-call coverage across US business hours.

Responsibilities include collaborating with client SMEs and technical teams, managing ServiceNow queues, and supporting go-lives and hypercare periods in a fast-paced healthcare environment.

Qualifications

• 5+ years of Healthcare Revenue Cycle application support experience.
• 5+ years of troubleshooting and production support experience.
• 5+ years of ServiceNow or ITSM experience.
• Strong understanding of Revenue Cycle workflows.
• Excellent communication and client-facing skills.
• Ability to support US business hours/on-call as required.

Responsibilities

• Provide L2/L3 support for Revenue Cycle applications.
• Troubleshoot and resolve production incidents and service requests.
• Manage tickets and queues via ServiceNow.
• Support Revenue Cycle workflows including patient access, billing, claims, payments, and denials.
• Coordinate with client SMEs, vendors, and technical teams for resolution.
• Participate in go-live, hypercare, major incidents, and on-call support.

Skills

Revenue Cycle support

Troubleshooting

ITSM (ServiceNow)

Revenue Cycle workflows

Communication skills

On-call support

Tools

ServiceNow

Job description

Cardiology Application Support Engineer -26-02290

100% Remote

6 Month Duration

Temp W2 ONLY | No Visa or C2C

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Cardiology Application Support Engineer to join our team

#LI

Job Description:

Seeking an experienced Healthcare Revenue Cycle Application Support professional to provide production support for Revenue Cycle applications and end users.

Key Responsibilities:

• Provide L2/L3 support for Revenue Cycle applications.
• Troubleshoot and resolve application incidents and service requests.
• Manage tickets and support queues through ServiceNow.
• Support Revenue Cycle workflows including patient access, billing, claims, payments, and denials.
• Coordinate with client SMEs, vendors, and technical teams for issue resolution.
• Participate in go-live, hypercare, major incidents, and on-call support.

Required Skills:

• 5 + years Healthcare Revenue Cycle application support experience.
• 5 + Years Strong troubleshooting and production support experience.
• 5 + ServiceNow or similar ITSM experience.
• 5 + Understanding of Revenue Cycle workflows.
• 5+Strong communication and client-facing skills.
• 5+ Ability to support US business hours/on-call as required.

The starting hourly range for this remote role is $45 to $57. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click here.

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