Application Support Engineer - Teladoc Telehealth Platform

JobDiva, Inc.; Frisco (TX); On-site; USD 83,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending or HSA

AD&D insurance

Employee assistance

401k program

Other benefits

Job summary

NTT DATA is seeking an experienced Application Support Engineer to provide operational support for the Teladoc Telehealth Platform and its integrations, ensuring platform availability and incident resolution. The role involves monitoring interfaces, coordinating with vendor and infrastructure teams, and supporting end users across clinical and administrative operations.

Responsibilities include L2/L3 support, monitoring, incident management, and production deployments.

Qualifications

• 5+ years of experience supporting telehealth, patient engagement, or healthcare applications.
• 5+ years of understanding of REST APIs and web services.
• 5+ years of experience with: Application monitoring tools.

Responsibilities

• Provide L2/L3 support for Teladoc and related telehealth applications.
• Monitor platform health, user experience, and transaction processing.
• Troubleshoot application issues and perform root cause analysis.
• Manage incidents, service requests, and problem tickets within SLA targets.
• Support production deployments, releases, and change activities.
• Integration Monitoring and Support.

Skills

Telehealth platform support

REST APIs

Application monitoring

Log analysis

Incident management

SQL queries

HL7/FHIR

Cloud platforms

Education

Bachelor's degree in IT/Engineering

Tools

Azure

AWS

ServiceNow

Job description

Job Description

Application Support Engineer - Teladoc Telehealth Platform

Job Summary

We are seeking an experienced Application Support Engineer to provide operational support, monitoring, troubleshooting, and maintenance for the Teladoc Telehealth Platform and its integrations. The ideal candidate will be responsible for ensuring platform availability, resolving incidents, supporting business users, monitoring interfaces, and coordinating with infrastructure, integration, and vendor teams to maintain a seamless virtual care experience.

Experience

• 5+ years overall IT experience
• 2+ years supporting telehealth, healthcare applications, digital health platforms, patient engagement systems, or virtual care solutions

Key Responsibilities

• Application Support
• Provide L2/L3 support for Teladoc and related telehealth applications.
• Monitor platform health, user experience, and transaction processing.
• Troubleshoot application issues and perform root cause analysis.
• Manage incidents, service requests, and problem tickets within SLA targets.
• Support production deployments, releases, and change activities.
• Integration Monitoring & Support
• Support integrations & Monitor API transactions and interface queues.
• User & Operational Support
• Support clinical, administrative, and operational users.
• Manage user access, permissions, and role‑based security.
• Assist with onboarding and configuration activities.
• Provide end‑user training and documentation as required.
• Platform Administration
• Monitor system performance and capacity.
• Conduct application health checks.
• Support configuration updates and system maintenance.
• Coordinate with vendor support teams for complex issues.

Required Skills

Technical Skills

• 5 + years of experience supporting telehealth, patient engagement, or healthcare applications.
• 5 + years of understanding of REST APIs and web services.
• 5 + years of experience with:
• Application monitoring tools
• Log analysis
• Incident management platforms (ServiceNow preferred)
• SQL queries and database troubleshooting
• Knowledge of:
• HL7/FHIR healthcare integration standards
• Healthcare workflows and clinical operations
• Familiarity with cloud platforms (Azure or AWS).

Support Skills

• Production support experience in a 24x7 environment.
• Strong troubleshooting and problem-solving abilities.
• Experience handling Sev1/Sev2 incidents.
• Ability to coordinate with global teams and vendors.

Preferred Qualifications

• Experience supporting Teladoc or similar virtual care platforms.
• Exposure to Epic, Cerner, or other EHR systems.
• Knowledge of healthcare interoperability standards (HL7, FHIR).
• Healthcare domain experience.

Education

• Bachelor's degree in Information Technology, Engineering, or related discipline.

Location and Compensation

• Location: Frisco, Texas (US-TX), United States (US); Remote
• Contract type: W2 hourly
• Salary: 60 - 65 $ W2 hourly range

Benefits and Perks

• participation in medical insurance
• dental insurance
• vision insurance
• flexible spending or health savings account
• AD&D insurance
• employee assistance
• participation in a 401k program
• additional voluntary or legally-required benefits

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Accessibility and Contact Information

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