Cardiology Application Support Engineer

NTT America, Inc.; Frisco (TX); On-site; USD 68,000 - 118,000; Full time

Job summary

NTT DATA is seeking a Cardiology Application Support Engineer (L2) in Frisco, Texas. You will provide advanced support, monitoring, and maintenance for mission-critical cardiology applications and CIS/PACS platforms, ensuring uptime for ECG, EP, Cath Lab, and imaging workflows.

You will work with clinicians, vendors, and IT teams to resolve incidents, perform RCA, and coordinate problem resolution while maintaining SLAs and data integrity across HL7 and DICOM interfaces.

Qualifications

• 5–8 years of relevant experience in cardiology IT support or clinical workflows.
• Experience with enterprise cardiology systems in hospitals or healthcare providers is preferred.
• Strong understanding of cardiac diagnostic workflows and imaging platforms.

Responsibilities

• Investigate, troubleshoot, and resolve L2 incidents impacting cardiology applications and workflows.
• Coordinate major incident troubleshooting with vendors and clinical teams to restore services quickly.
• Monitor health, performance, and availability of cardiology applications and interfaces.
• Collaborate with clinicians, IT teams, and vendors to implement improvements and optimize workflows.
• Support integration with EMR/PACS and HL7/DICOM data exchanges.

Skills

Incident & Problem Management

Application Monitoring

Stakeholder Coordination

Cardiology Domain Knowledge

Education

Bachelor's degree in CS/IT/Biomed

Tools

Cardiology Information Systems (CIS)

Cardiology PACS

DICOM

HL7

Healthcare Interoperability Standards

SQL Database Troubleshooting

Interface Engines

DICOM Routing

HL7 Messaging

Job description

Req ID: 391440

We are currently seeking a Cardiology Application Support Engineer to join our team in Frisco, Texas (US-TX), United States (US).

We are seeking an experienced Cardiology Application Support Engineer (L2) to provide advanced support, administration, monitoring, and maintenance for mission-critical cardiology applications and cardiovascular information systems. The role requires expertise in cardiac diagnostic workflows, cardiology imaging platforms, device integrations, interoperability standards, and healthcare application support.

The candidate will be responsible for ensuring the availability, performance, and reliability of cardiology systems supporting ECG, Electrophysiology (EP), Catheterization Labs (Cath Lab), telemetry, cardiovascular imaging, and reporting workflows. The role involves close collaboration with clinicians, application vendors, infrastructure teams, and healthcare stakeholders to support patient care operations.

Key Responsibilities

Incident & Problem Management

• Investigate, troubleshoot, and resolve L2 incidents impacting cardiology applications and cardiovascular workflows.

• Provide timely resolution of production issues while meeting defined SLA and operational targets.

• Perform root cause analysis (RCA) for recurring application, integration, and data-related issues.

• Lead major incident troubleshooting and coordinate with vendors, infrastructure, and clinical teams for rapid restoration of services.

• Identify trends and implement preventive measures to improve system stability.

Application Monitoring & Maintenance

• Monitor the health, performance, and availability of cardiology applications and interfaces.

• Proactively monitor integrations, batch jobs, data synchronization, and device communications.

• Perform routine maintenance activities including:

• Application health checks

• Service monitoring

• Performance tuning

• Patch validation

• Version upgrades

• Configuration management

• Ensure system uptime and business continuity for critical cardiology workflows.

Stakeholder & Vendor Coordination

• Serve as the primary liaison between clinical users, business stakeholders, IT teams, and application vendors.

• Coordinate issue escalations and resolution activities with third-party product vendors.

• Gather and document enhancement requests and support application optimization initiatives.

• Provide technical guidance and support for regulated healthcare workflows and clinical operations.

Cardiology Domain Responsibilities

Cardiology Informatics & Clinical Workflow Support

• Support end-to-end cardiac diagnostic workflows including:

• Electrocardiography (ECG/EKG)

• Electrophysiology (EP)

• Cardiac Catheterization (Cath Lab)

• Echocardiography

• Telemetry Monitoring

• Remote Cardiac Monitoring

• Troubleshoot workflow issues impacting clinicians, cardiologists, and technicians.

Cardiology Imaging & Connectivity

• Support cardiology PACS and cardiovascular imaging systems.

• Manage DICOM imaging workflows, study acquisition, routing, storage, retrieval, and archiving.

• Support waveform acquisition and management across cardiology devices.

• Troubleshoot modality connectivity issues and device communication failures.

• Ensure successful ingestion and processing of data from diagnostic devices.

Integration & Interoperability

• Support integration of cardiology applications with:

• Electronic Medical Records (EMR/EHR)

• PACS

• Device Gateways

• Clinical Information Systems

• Enterprise Data Repositories

• Troubleshoot:

• DICOM communications

• HL7 interfaces

• Data ingestion issues

• Study routing failures

• Interface messaging errors

Require 5-8 years of relevant experience

Required Technical Skills

Core Healthcare Technologies

• Cardiology Information Systems (CIS)

• Cardiology PACS

• DICOM

• HL7

• Healthcare Interoperability Standards

• Clinical Workflow Management

• Application Support and Administration

Cardiology Workflow Knowledge

• ECG/EKG Workflows

• Electrophysiology (EP) Procedures

• Cath Lab Operations

• Echocardiography

• Holter Monitoring

• Cardiac Imaging Workflows

• Structured Cardiology Reporting

Infrastructure & Integration Skills

• Windows Server Administration

• Networking Fundamentals

• SQL Database Troubleshooting

• Interface Engines

• DICOM Routing

• HL7 Messaging

• Application Performance Monitoring

• Device Connectivity Troubleshooting

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Biomedical Engineering, Healthcare Informatics, or related discipline.

• Experience supporting enterprise cardiology systems in hospitals, healthcare providers, or integrated delivery networks.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .