Cardio Interventional Clinic Secretary & Patient Concierge

Beloit Health System, Inc.; Beloit (WI); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Beloit Health System, Inc. is seeking a Hendricks Family Heart Hospital Secretary to join the Cardiovascular Services Department at Beloit Memorial Hospital.

The role supports the Cardio Interventional Clinic with registration, scheduling, insurance verification and patient communications. Responsibilities include greeting patients, handling calls, validating copays, coordinating registrations and coordinating with providers.

Qualifications

• High School graduate or equivalent.
• Comprehension and implementation of the Cerner maintenance manual.
• Medical terminology and/or medical reception experience preferred.
• Excellent organizational, verbal communication and interpersonal relation skills to be utilized with coworkers, patients and the public.
• Ability to work independently in a fast paced environment while keeping information private and confidential.
• High level of flexibility is required.

Responsibilities

• Greet patients and families courteously and complete timely registration.
• Answer incoming calls promptly and professionally.
• Schedule appointments and take messages accurately, ensuring all relevant information is recorded.
• Screen and route phone calls, manage faxes, and facilitate communication between patients, staff, and physicians.
• Verify insurance eligibility, obtain treatment authorizations, and complete check-in processes, including demographic updates, insurance verification, copay collection, and insurance card scanning.
• Direct patients to appropriate waiting areas and verify emergency contact information.
• Ensure compliance with all government and regulatory requirements.
• Complete patient registration, admission, discharge, Medicare, and quality assurance forms accurately, obtaining all required signatures.
• Collect and process patient payments (cash, check, debit, and credit card).
• Refer insurance, billing, payment, account, and medical records questions to the appropriate department.
• Process and coordinate medical record transfer requests.
• Receive and route patient forms, including FMLA and workers' compensation documentation, to the appropriate departments.
• Perform other duties as assigned.

Skills

Verbal communication

Interpersonal skills

Organization

Independence

Flexibility

Education

High School diploma or equivalent

Tools

Cerner maintenance manual

Job description

Beloit Health System, Inc. is seeking a Hendricks Family Heart Hospital Secretary to join the Cardiovascular Services Department at Beloit Memorial Hospital.

The role supports the Cardio Interventional Clinic with registration, scheduling, insurance verification and patient communications. Responsibilities include greeting patients, handling calls, validating copays, coordinating registrations and coordinating with providers.