Cardiac Rehab Intake & Scheduling Specialist

ROMTech; Clearwater (FL); Hybrid; USD 48,000 - 52,000; Full time

Job summary

ROMTech is seeking a Cardiac Intake Specialist in Clearwater, FL to coordinate patient scheduling, onboarding, and operational support for the at-home rehab program. You will ensure a seamless patient experience through effective communication and documentation, working with clinical and IT teams.

The role requires strong scheduling skills, EMR familiarity, and excellent patient engagement, with a day shift and a 11:30am–8:00pm EST schedule in a W-2 setting.

Qualifications

• Strong interpersonal and communication skills.
• Excellent customer service and patient engagement abilities.
• Strong organizational and scheduling coordination skills.
• Ability to work effectively in a fast-paced healthcare environment.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities simultaneously.
• Knowledge of HIPAA and patient confidentiality requirements.

Responsibilities

• Manage patient scheduling activities, including appointment scheduling, rescheduling, and coordination of patient coverage needs.
• Coordinate staffing coverage and scheduling activities to ensure uninterrupted patient support when Cardiac Rehab Specialists (CRSs) are unavailable.
• Collaborate with Cardiac Rehab Specialists, Clinical Leads, Registered Dietitians, Program Liaisons, Nurse Practitioners, Cardiologists, and other stakeholders to support patient care operations.
• Facilitate patient onboarding activities and ensure smooth transitions throughout the rehabilitation program.
• Educate patients regarding program expectations, requirements, schedules, and participation guidelines.
• Support initial patient setup activities, including guidance regarding proper placement and usage of EKG monitors, pulse oximeters, blood pressure cuffs, and related equipment.
• Assist patients with intake surveys and required onboarding documentation.
• Provide first-line technical support during patient sessions and coordinate resolution of technology-related issues.
• Collaborate with Information Technology and operational teams to address technical issues impacting session delivery.
• Develop and support contingency planning efforts related to scheduling disruptions, staffing shortages, and technology challenges.
• Utilize EMR and related systems to accurately document patient interactions, scheduling activities, and patient support needs.
• Maintain HIPAA compliance and patient confidentiality in all activities.
• Support program improvement initiatives and assist in identifying opportunities to increase operational efficiency and patient satisfaction.
• Communicate professionally and effectively with diverse patient populations and interdisciplinary clinical teams.
• Maintain accurate records, documentation, and tracking of patient-related activities.

Skills

Interpersonal skills

Customer service

Scheduling coordination

Fast-paced healthcare

Analytical thinking

Multitasking

HIPAA knowledge

Education

High School Diploma or equivalent

Tools

EMR systems

Microsoft 365

Job description

ROMTech is seeking a Cardiac Intake Specialist in Clearwater, FL to coordinate patient scheduling, onboarding, and operational support for the at-home rehab program. You will ensure a seamless patient experience through effective communication and documentation, working with clinical and IT teams.

The role requires strong scheduling skills, EMR familiarity, and excellent patient engagement, with a day shift and a 11:30am–8:00pm EST schedule in a W-2 setting.