Cardiac Intake Specialist

ROMTech; Clearwater (FL); Hybrid; USD 48,000 - 52,000; Full time

Job summary

ROMTech is seeking a Cardiac Intake Specialist in Clearwater, FL to coordinate patient scheduling, onboarding, and operational support for the at-home rehab program. You will ensure a seamless patient experience through effective communication and documentation, working with clinical and IT teams.

The role requires strong scheduling skills, EMR familiarity, and excellent patient engagement, with a day shift and a 11:30am–8:00pm EST schedule in a W-2 setting.

Qualifications

• Strong interpersonal and communication skills.
• Excellent customer service and patient engagement abilities.
• Strong organizational and scheduling coordination skills.
• Ability to work effectively in a fast-paced healthcare environment.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities simultaneously.
• Knowledge of HIPAA and patient confidentiality requirements.

Responsibilities

• Manage patient scheduling activities, including appointment scheduling, rescheduling, and coordination of patient coverage needs.
• Coordinate staffing coverage and scheduling activities to ensure uninterrupted patient support when Cardiac Rehab Specialists (CRSs) are unavailable.
• Collaborate with Cardiac Rehab Specialists, Clinical Leads, Registered Dietitians, Program Liaisons, Nurse Practitioners, Cardiologists, and other stakeholders to support patient care operations.
• Facilitate patient onboarding activities and ensure smooth transitions throughout the rehabilitation program.
• Educate patients regarding program expectations, requirements, schedules, and participation guidelines.
• Support initial patient setup activities, including guidance regarding proper placement and usage of EKG monitors, pulse oximeters, blood pressure cuffs, and related equipment.
• Assist patients with intake surveys and required onboarding documentation.
• Provide first-line technical support during patient sessions and coordinate resolution of technology-related issues.
• Collaborate with Information Technology and operational teams to address technical issues impacting session delivery.
• Develop and support contingency planning efforts related to scheduling disruptions, staffing shortages, and technology challenges.
• Utilize EMR and related systems to accurately document patient interactions, scheduling activities, and patient support needs.
• Maintain HIPAA compliance and patient confidentiality in all activities.
• Support program improvement initiatives and assist in identifying opportunities to increase operational efficiency and patient satisfaction.
• Communicate professionally and effectively with diverse patient populations and interdisciplinary clinical teams.
• Maintain accurate records, documentation, and tracking of patient-related activities.

Skills

Interpersonal skills

Customer service

Scheduling coordination

Fast-paced healthcare

Analytical thinking

Multitasking

HIPAA knowledge

Education

High School Diploma or equivalent

Tools

EMR systems

Microsoft 365

Job description

Job Details

Job Location: Clearwater, FL 33760

Position Type: Full Time

Education Level: High School

Salary Range: $24.00 - $24.00 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Health Care

Position Title: Cardiac Intake Specialist

Department: Clinical Services

Reports To: Cardiac Intake Manager

Location / Work Environment: Clearwater Office Environment

Worker Classification: W-2 Employee

FLSA Status: Non-Exempt

Job Level: Standard

Shift: 11:30am - 8:00pm EST

Job Purpose

The Cardiac Intake Specialist plays a critical role in supporting ROMTech’s Clinician guided at-home rehab program by coordinating patient scheduling, onboarding, and operational support activities throughout the patient rehabilitation journey. This position ensures a seamless patient experience through effective communication, scheduling coordination, technical support, documentation, and collaboration with clinical and operational teams. The role contributes to patient engagement, continuity of care, clinical efficiency, and positive patient outcomes within ROMTech’s virtual cardiac rehabilitation program.

Key Responsibilities

• Manage patient scheduling activities, including appointment scheduling, rescheduling, and coordination of patient coverage needs.
• Coordinate staffing coverage and scheduling activities to ensure uninterrupted patient support when Cardiac Rehab Specialists (CRSs) are unavailable.
• Collaborate with Cardiac Rehab Specialists, Clinical Leads, Registered Dietitians, Program Liaisons, Nurse Practitioners, Cardiologists, and other stakeholders to support patient care operations.
• Facilitate patient onboarding activities and ensure smooth transitions throughout the rehabilitation program.
• Educate patients regarding program expectations, requirements, schedules, and participation guidelines.
• Support initial patient setup activities, including guidance regarding proper placement and usage of EKG monitors, pulse oximeters, blood pressure cuffs, and related equipment.
• Assist patients with intake surveys and required onboarding documentation.
• Provide first-line technical support during patient sessions and coordinate resolution of technology-related issues.
• Collaborate with Information Technology and operational teams to address technical issues impacting session delivery.
• Develop and support contingency planning efforts related to scheduling disruptions, staffing shortages, and technology challenges.
• Utilize EMR and related systems to accurately document patient interactions, scheduling activities, and patient support needs.
• Maintain HIPAA compliance and patient confidentiality in all activities.
• Support program improvement initiatives and assist in identifying opportunities to increase operational efficiency and patient satisfaction.
• Communicate professionally and effectively with diverse patient populations and interdisciplinary clinical teams.
• Maintain accurate records, documentation, and tracking of patient-related activities.

Other Functions

• Participate in training programs, team meetings, and departmental initiatives.
• Assist with reporting, operational audits, and workflow improvement efforts.
• Support special projects and process enhancement activities.
• Performs other related duties as assigned to support operational and business needs.

Qualifications

Skills and Abilities

Required

• Strong interpersonal and communication skills.
• Excellent customer service and patient engagement abilities.
• Strong organizational and scheduling coordination skills.
• Ability to work effectively in a fast-paced healthcare environment.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities simultaneously.
• Experience utilizing Electronic Medical Record (EMR) systems.
• Strong attention to detail and documentation accuracy.
• Basic troubleshooting and technical support skills.
• Proficiency with Microsoft 365 applications and healthcare-related technology platforms.
• Knowledge of HIPAA and patient confidentiality requirements.

Preferred

• Knowledge of cardiac rehabilitation workflows and patient support processes.
• Familiarity with virtual care, telehealth, or patient monitoring programs.
• Experience supporting multidisciplinary clinical teams.
• Experience with scheduling software and workforce coordination tools.

Work Experience Requirements

Required

• Minimum of two (2) years of experience performing scheduling, coordination, patient support, or similar operational responsibilities.
• Minimum of five (5) years of experience as a Medical Assistant or in an equivalent healthcare support role.
• Experience utilizing Electronic Medical Record (EMR) platforms.

Preferred

• Experience working in a cardiology practice, cardiac rehabilitation environment, or cardiac care setting.
• Experience supporting virtual healthcare or telehealth programs.

Education Requirements

Required

• None.

Preferred

• High School Diploma or equivalent.
• Additional healthcare-related education or training.

License and Certification Requirements

Required

• Current Basic Life Support (BLS) certification.

Preferred

• Medical Assistant certification.
• Additional cardiac care, rehabilitation, or healthcare support certifications.

Physical Demands and Working Conditions

• Office Environment
• Ability to sit at a computer terminal for an extended period.
• Moderate noise (i.e., phone calls, online meetings, computer audio).
• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required.
• Must be able to communicate clearly and professionally in both verbal and written formats.
• Must be able to engage in active listening and express ideas effectively in person, by phone, and via virtual meetings.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing [e-mail].