Card Services Fraud & Disputes Investigator

1st-Midamerica-Credit; Bethalto (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

1st MidAmerica Card Services is seeking a Card Services Fraud and Disputes Specialist in Bethalto, IL, to protect members from unauthorized card activity. You will investigate fraud and dispute claims, process charge backs, issue provisional credit, and maintain accurate records while complying with card network rules.

A high school diploma and 2–4 years of related experience are required, along with exceptional customer service; typical schedule Monday–Friday 8:00 AM–5:00 PM.

Qualifications

• High school diploma or equivalent.
• 2–4 years of experience in card disputes and fraud.
• Exceptional customer service experience required.

Responsibilities

• Investigates and assists members and staff with fraud and dispute claims, processes charge backs, and issues provisional credit.
• Answers all questions and resolves problems within authority.
• Maintains member account information on applicable operating systems and ensures records are maintained.
• Submits required reports to Card Services Management.
• Ensures compliance with regulations and card network rules.
• Troubleshoots, examines, and identifies patterns on any debit and credit card authorization.
• Coordinates with technical support and vendors to resolve fraud and dispute cases.
• Records, monitors, and follows up on member disputes.
• Blocks cards promptly when fraud notices are received and reissues lost/stolen cards.

Skills

Customer service

Dispute resolution

Fraud investigation

Card services

Education

High school diploma

Job description

1st MidAmerica Card Services is seeking a Card Services Fraud and Disputes Specialist in Bethalto, IL, to protect members from unauthorized card activity. You will investigate fraud and dispute claims, process charge backs, issue provisional credit, and maintain accurate records while complying with card network rules.

A high school diploma and 2–4 years of related experience are required, along with exceptional customer service; typical schedule Monday–Friday 8:00 AM–5:00 PM.