Customer Service Associate

Capitol Federal Savings Bank

United States

On-site

USD 30,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Retirement and savings plans

Flexible Spending Accounts

Paid time off and holidays

Employee Assistance Program

Health, Dental, Life and Disability coverage

Parental Leave

Professional development opportunities

Career Advancement Pathways

Job summary

Capitol Federal Savings Bank is seeking a Customer Service Associate in Wichita, KS, responsible for processing financial transactions and providing excellent customer service. The ideal candidate has a high school diploma and at least six months of customer service experience.

This position offers competitive compensation, retirement plans, paid time off, and health benefits, among other opportunities for career growth.

Qualifications

Minimum of six months of experience in customer service.
Preferred cash handling experience.

Responsibilities

Accurately process financial transactions.
Assist customers in the lobby, drive-thru, or by telephone.
Balance cashbox daily and notify supervisor of discrepancies.
Research and resolve customer inquiries.
Advise customers about additional services.
Assist with maintenance on existing accounts.

Skills

Customer Focus

Communication Skills

Integrity and Professionalism

Problem Solving

Attention to Detail

Team Collaboration

Unconditional Ethics

Education

High school diploma or equivalent

Job description

Job Title: Customer Service Associate

Location: Wichita, KS

Employment Type: Full-Time

About Capitol Federal

Capitol Federal Savings Bank is committed to helping individuals, families, and communities achieve financial success. With a long‑standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve.

Position Summary

This position is responsible for accurately processing financial transactions and serving as an effective source of information for our customers in the lobby, drive‑thru, or by telephone. The role provides friendly, professional, confidential, and effective assistance to customers and bank associates, ensuring a positive experience and minimizing wait time.

Key Responsibilities

Perform teller transactions as defined by the Bank.
Balance cashbox daily to ensure accuracy in transactions and notify supervisor regarding any discrepancies.
Participate in the rotation of vault duties, including the daily balancing of the vault when it is used.
Research, troubleshoot and resolve basic external and internal customer inquiries as needed.
Answer incoming calls verifying the identity of the caller.
Determine the needs of the caller and minimize the time and effort to resolve their concerns.
Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them.
Update the Bank’s tracking system related to customer recommendations and referrals as defined by the Bank.
Assist customers with maintenance on existing accounts as defined by management.
Assist other departments and branches with transactions as needed; provide support for the department and branch management in fulfilling customer requests.
Maintain the most stringent standards of customer service confidentiality.
Perform other duties as assigned.
Participate in proactive team efforts to achieve departmental and company goals.
Comply with current applicable laws, regulations and bank policies and procedures.
Comply with all safety policies, practices and procedures.
Report all unsafe activities to supervisor and/or Human Resources.

Required Qualifications

High school diploma or equivalent required.
Minimum of six months of experience, which includes customer service responsibilities.
Cash handling is preferred.

Core Competencies