Card Program Account Manager

WEX Inc.; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Card Program Account Manager to drive operational excellence and foster strong relationships with partners. This role involves problem-solving, managing complex issues, and facilitating communication across various teams. You will play a key role in maximizing partner satisfaction while identifying revenue growth opportunities. Join a forward-thinking company that values innovation and offers a supportive environment for your professional growth. If you are results-driven and passionate about client service, this is the perfect opportunity for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Savings Plan

Paid Time Off

Tuition Reimbursement

Flexible Spending Accounts

Life Insurance

Disability Insurance

Qualifications

• 2-3 years of experience in account management or service delivery.
• Excellent communication and project management skills.
• Ability to manage strategic external relationships.

Responsibilities

• Investigate and resolve complex issues related to card programs.
• Manage relationships with card program partners.
• Facilitate reporting and project management for partner initiatives.

Skills

Account Management

Project Management

Communication Skills

Problem Solving

Negotiation Skills

Time Management

Education

Bachelor’s Degree

Job description

Card Program Account Manager page is loaded

Card Program Account Manager

Apply locations US - Remote posted on Posted Yesterday time left to apply End Date: May 23, 2025 (12 days left to apply) job requisition id R18188

About the Team/Role

The account manager serves as the operational program steward, advocate, and liaison between WEX and its partners. This role is responsible for problem-solving, responding to complex technical questions and situations, thorough and succinct communication to internal and external stakeholders, and facilitation of cross-functional work to support the partner. This role is expected to drive operational excellence by identifying opportunities to streamline processes, leveraging automation and AI tools where appropriate, and fostering a team environment that is adaptable to change and embraces new ways of working.

How you'll make an impact

ISSUE INVESTIGATION AND RESOLUTION:
Complex issue investigation and resolution, including but not limited to technical, products, servicing, electronic files, network, settlement, site, reporting and billing, and the communications management of such issues across broad internal stakeholder groups and external constituencies.
MAXIMIZE RELATIONSHIPS:
Relationship management by way of building and sustaining partner satisfaction with our card program partners. Working with the Sales Division client managers to maximize partner relationships and strategically grow programs. Advocating for partner needs and acting as the main point of contact for day to day operations, and coordinating communication between the partner and all functional areas within WEX. Building and maintaining productive relationships with internal stakeholders to facilitate issue resolution and improve results. Identify and serve up revenue growth opportunities.
REPORTING:
Facilitating development, management, and supervision of partner reporting, inclusive of settlement, tax, and other auxiliary reporting such as volume and performance tracking reports, customized reporting to support special circumstances, and scorecard, KPI, and dashboard reports to perform trend analysis and
issue identification. Probing for deeper understanding of the client’s need versus the request and strategically evaluate the best path for satisfying that need.
PROJECT MANAGEMENT:
Project management, including but not limited to acting as the SME resource in projects relating to partner card programs, inclusive of PMO development projects; playing a key role in new product initiatives and/or development projects through the SDLC process; creating innovative solutions to manual or special-handling processes; facilitating and promoting use of tools and/or services; and initiation, facilitation, and management of enhancements to card programs and the operational support thereof.

Experience you'll bring

● Bachelor’s degree and/or minimum of 2-3 years of
experience in an account manager or comparable
service delivery capacity.
● Excellent oral and written communication skills
● Proven ability to manage strategic external client
or vendor relationships
● Demonstrated project management capabilities
● Results driven, action orientated and
self-motivated
● Superior critical thinking, problem solving and
decision-making skills
● Negotiation skills and the ability to de-escalate
situations with internal and external stakeholders.
● Ability to collaborate with and be influential at all
levels of the organization.
● Excellent time management, prioritization skills,
goals setting, planning and work scheduling skills.
● Occasional travel may be required.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

About Us

WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments.

With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.

We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here .

WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through ourReasonable Accommodation Request Form .

This form is for accommodation requests only and cannot be used to inquire about the status of applications.