Card Production Associate I

FIS Management Services LLC; Town of Texas (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

FIS is seeking an Associate Advanced, Production Operations to support daily card production activities, lead associates, and ensure safe, efficient operations. You will contribute to onboarding, testing, documentation, and continuous improvement, while meeting production goals.

The role requires 12-hour shifts, ability to lift and handle materials, and strong communication and problem-solving skills to maintain high quality and efficiency in a regulated production environment.

Qualifications

• High school diploma, GED, or equivalent.
• Experience in production/manufacturing/operations.
• Problem-solving and troubleshooting with attention to detail.
• Strong communication and documentation skills.
• Ability to adapt to changing priorities and work independently.
• Ability to lift/move production materials and perform repetitive tasks.
• Ability to work 12-hour shifts and overtime.

Responsibilities

• Operate production equipment, inserters, printers, sorters, and related systems to meet daily output targets.
• Lead production associates during daily operations.
• Assist with onboarding, training, and coaching on equipment and procedures.
• Conduct testing and validation of processes, materials, and equipment upgrades.
• Create, maintain, and update work instructions and process guides.
• Monitor production workflows and identify efficiency improvements.
• Troubleshoot routine equipment and process issues to minimize downtime.
• Ensure compliance with quality, safety and regulatory requirements.
• Track production results and communicate concerns to leadership.
• Perform repetitive tasks with accuracy and quality.

Skills

Problem solving

Troubleshooting

Communication

Team collaboration

Adaptability

Physical stamina

Education

High school diploma or GED

Tools

Production equipment

Documentation systems

Job description

Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role

As an Associate Advanced, Production Operations, you will play a key role in supporting daily card production operations while serving as a trusted resource for associates and shift leadership. You will help ensure production activities are executed safely, efficiently, and in accordance with quality standards and operational procedures. This role combines hands‑on production responsibilities with leadership support activities including training, testing, process documentation, and continuous improvement initiatives. Success is measured by operational excellence, team readiness, quality outcomes, and the achievement of production goals.

Schedule(s): D1: Monday - Wednesday from 7am - 7:30pm
D2: Thursday - Saturday from 7am - 7:30pm

What You Will Be Doing

• Operate production equipment, inserters, printers, sorters, and related production systems to meet daily output targets.
• Support shift management by serving as a lead resource for production associates during daily operations.
• Assist with onboarding, training, and coaching team members on equipment, procedures, and quality standards.
• Conduct testing and validation activities for processes, materials, and equipment enhancements.
• Create, maintain, and update operational documentation, work instructions, and process guides.
• Monitor production workflows and identify opportunities to improve efficiency, accuracy, and throughput.
• Troubleshoot routine equipment and process issues to minimize downtime and maintain production schedules.
• Ensure compliance with operational, quality, security, and safety requirements in a regulated production environment.
• Track production results and communicate operational concerns, risks, and improvement opportunities to leadership.
• Perform repetitive tasks with accuracy and consistency while maintaining high quality standards and meeting deadlines.

Required Qualifications

• High school diploma, GED, or equivalent combination of education and relevant experience.
• Experience working in a production, manufacturing, operations, or processing environment.
• Effective problem‑solving and troubleshooting skills with attention to detail.
• Strong verbal and written communication skills, including documentation of procedures and processes.
• Ability to adapt to changing priorities, work independently, and collaborate across teams.
• Ability to lift, move, and handle production materials and perform repetitive tasks as required.
• Ability to work 12‑hour shifts and overtime as needed to support business requirements.

Preferred Qualifications

• Experience supporting production leadership or acting as a lead associate within a manufacturing or operations environment.
• Knowledge of continuous improvement methodologies and process optimization practices.
• Experience creating work instructions, standard operating procedures, or training materials.
• Familiarity with production performance metrics and reporting tools.
• Experience working in a highly regulated, quality‑driven production environment.

What We Offer you

At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:

• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

Sourcing Model Recruitment

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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