Card & Payments Operations Leader

Allegacy; Winston-Salem (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Allegacy in Winston-Salem, NC is seeking a Senior Manager of Cards & Payments Operations to lead strategy, service delivery, and vendor performance across card, ACH, wires, checks, and instant payments. You will manage a high‑performing payments team, strengthen controls, and drive modernization while collaborating with Technology, Risk, Fraud, and executive leadership.

This role requires building operational excellence, ensuring regulatory compliance (Reg E, Reg Z, NACHA, PCI-DSS), and guiding

Qualifications

• Bachelor's degree preferred with 5–7 years in payments or financial services operations.
• 5+ years of supervisory or people-leadership experience.
• Experience managing strategic vendor relationships and third-party providers.
• Experience leading large-scale operational improvement, conversion, or transformation initiatives.
• Expert knowledge of payments operations across cards, ACH, wires, and settlement.

Responsibilities

• Oversee daily payments operations across cards, ACH, wires, checks, and instant payments.
• Lead the payments team with succession planning, performance management, and engagement initiatives.
• Ensure regulatory compliance and adherence to NACHA, Reg E, Reg Z, PCI-DSS, and network rules.
• Collaborate with Fraud/Risk, Technology, Accounting, Retail Operations, and leaders to support initiatives.
• Evaluate and implement process modernization, automation, and real-time capabilities.
• Monitor KPIs, risk controls, and service levels; manage vendor performance and system integrations.
• Coordinate with payment processors and networks to resolve issues and implement enhancements.

Skills

Payments ops

Regulatory knowledge

Operational risk

People leadership

Vendor management

Process improvement

Communication

Microsoft Office

Core banking systems

Regulatory compliance

Education

Bachelor's degree

Tools

Core banking systems

Payment networks & systems

Job description

Allegacy in Winston-Salem, NC is seeking a Senior Manager of Cards & Payments Operations to lead strategy, service delivery, and vendor performance across card, ACH, wires, checks, and instant payments. You will manage a high‑performing payments team, strengthen controls, and drive modernization while collaborating with Technology, Risk, Fraud, and executive leadership.

This role requires building operational excellence, ensuring regulatory compliance (Reg E, Reg Z, NACHA, PCI-DSS), and guiding