Card Payment Support Specialist — Remote

Upgrade; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401K matching

Medical, dental and vision insurance

Paid time off

Job summary

Upgrade is hiring a Customer Service Advisor, Card Payment in Phoenix to engage customers by phone and email, handling account status, payments, and related inquiries. The role emphasizes collaboration with management and team members to deliver best-in-class service with a starting pay of $21.00/hour and a start date of Monday, August 31, 2026.

The position requires 2+ years in customer service and 1+ year in loan servicing or payment processing, with a high school diploma or equivalent; a

Qualifications

• 2+ years of customer service experience required.
• 1+ years of experience in loan servicing and/or payment processing.
• High School Diploma or equivalent required, Bachelor's or Associate's degree preferred.
• Working knowledge and experience with FDCPA and FCRA regulations.
• Strong analytical and problem solving skills.
• Demonstrated ability to multi-task and work in a fast-paced environment.
• Flexibility and ability to adapt to business needs.
• Capability of gaining customer loyalty through listening, relationship building, professionalism, and persuasive communication skills.
• Team oriented mindset.
• Proficient in Microsoft Cloud based products and Google Workplace.

Responsibilities

• Interact with customers to answer questions, provide assistance, and process requests by phone and email.
• Answer incoming customer calls regarding billing issues, service questions and general concerns.
• Provide thorough and accurate documentation to customer accounts across our communication channels.
• Identify areas of opportunity for optimizing results and improve customer satisfaction.
• Contribute to the improvement of training and development on a daily basis.
• Service accounts by investigating problems and finding resolutions to help overcome customer objections about payments while working towards solutions that best fit their needs.
• Create a positive customer experience #customerserviceninja
• Maintain superior quality assurance results.
• Come to work with a positive outlook contributing to Upgrade’s already enjoyable environment.

Skills

Customer service

Loan servicing

Payment processing

Analytical thinking

Multi-tasking

Communication skills

Regulatory knowledge (FDCPA/FCRA)

Teamwork

Education

High School Diploma or equivalent

Bachelor's or Associate's degree preferred

Tools

Microsoft Cloud based products

Google Workspace

Job description

Upgrade is hiring a Customer Service Advisor, Card Payment in Phoenix to engage customers by phone and email, handling account status, payments, and related inquiries. The role emphasizes collaboration with management and team members to deliver best-in-class service with a starting pay of $21.00/hour and a start date of Monday, August 31, 2026.

The position requires 2+ years in customer service and 1+ year in loan servicing or payment processing, with a high school diploma or equivalent; a