Card Payment Support Specialist

Upgrade; Phoenix (AZ); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

PTO

401K matching

Medical, dental and vision insurance

Parking

New Hire Training Program

Wellness Incentive Program

Snacks and beverages

Job summary

Upgrade is seeking a Customer Service Advisor, Card Payment, to assist customers by phone and email regarding account status, payments, and related concerns. You will collaborate with management to deliver best-in-class service and document interactions accurately.

The role requires 2+ years of CS experience, familiarity with FDCPA/FCRA rules, and excellent communication skills. Start date is October 5, 2026, with a pay rate of $21/hr and onsite work in Downtown Phoenix.

Qualifications

• 2+ years of customer service experience required.
• 1+ years of experience in loan servicing and/or payment processing.
• High School Diploma or equivalent required; Bachelor's or Associate's degree preferred.
• Working knowledge and experience with FDCPA and FCRA regulations.
• Excellent written and verbal communication.
• Strong analytical and problem solving skills.
• Demonstrated ability to multi-task and work in a fast-paced environment.
• Flexibility and ability to adapt to business needs.
• Capability of gaining customer loyalty through listening, relationship building, professionalism, and persuasive communication skills.

Responsibilities

• Interact with customers to answer questions, provide assistance, and process requests by phone and email
• Answer incoming customer calls regarding billing issues, service questions and general concerns
• Provide thorough and accurate documentation to customer accounts across our communication channels
• Identify areas of opportunity for optimizing results and improve customer satisfaction
• Contribute to the improvement of training and development on a daily basis
• Service accounts by investigating problems and finding resolutions to help overcome customer objections about payments while working towards solutions that best fit their needs
• Create a positive customer experience #customerserviceninja
• Maintain superior quality assurance results
• Come to work with a positive outlook contributing to Upgrade’s already enjoyable environment

Skills

Customer service

Written communication

Verbal communication

Analytical thinking

Multi-tasking

Teamwork

Relationship building

Problem solving

Customer loyalty

Education

High School Diploma or equivalent

Bachelor's or Associate degree preferred

Tools

Microsoft Cloud

Google Workspace

Job description

Upgrade is seeking a Customer Service Advisor, Card Payment, to assist customers by phone and email regarding account status, payments, and related concerns. You will collaborate with management to deliver best-in-class service and document interactions accurately.

The role requires 2+ years of CS experience, familiarity with FDCPA/FCRA rules, and excellent communication skills. Start date is October 5, 2026, with a pay rate of $21/hr and onsite work in Downtown Phoenix.