Auto Servicing Specialist

3M HEALTHCARE; Phoenix (AZ); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

PTO

401K matching

Benefits package

Job summary

3M HEALTHCARE is seeking an Auto Servicing Specialist in Phoenix to assist customers by phone and email regarding account status, payments, and related questions. You will document interactions accurately and collaborate with management to improve service delivery.

You will handle welcome calls, address billing concerns, and contribute to training efforts while maintaining a customer‑centric approach in a fast paced environment. This role requires strong communication and problem-solving skills.

Qualifications

• 2+ years of customer service experience required.
• 1+ years in auto servicing collections.
• High School Diploma or equivalent required; Bachelor’s/Associate degree preferred.
• Familiarity with FDCPA and FCRA regulations.
• Excellent written and verbal communication.
• Strong analytical and problem solving skills.
• Ability to multi‑task in a fast paced environment.
• Customer loyalty through listening and professionalism.
• Team oriented approach and collaborative mindset.

Responsibilities

• Interact with customers to answer questions, provide assistance, and process requests by phone and email.
• Complete welcome calls to new customers; document thoroughly across channels.
• Identify opportunities to optimize results and improve customer satisfaction; contribute to training and development.
• Investigate problems and resolve payment objections to fit customer needs.
• Create a positive customer experience; maintain high quality assurance results.

Skills

Customer service

Communication

Analytical skills

Multi-tasking

Team oriented

Payments & collections

Education

High School Diploma or equivalent

Bachelor’s or Associate’s degree preferred

Tools

Microsoft 365

Google Workspace

Job description

About the Role

As an Auto Servicing Specialist, you will engage with our customers by phone and email providing the best in class service related to current status of accounts, payments and other concerns. You will be encouraged to collaborate with management and team members to accurately and efficiently assist our customers.

Position Details

• Shift: Monday - Friday
• Compensation: $22.00/hr

What You’ll Do

• Interact with customers to answer questions, provide assistance, and process requests by phone and email.
• Complete welcome calls to new customers; answer incoming customer calls regarding billing issues, service questions, and general concerns; provide thorough and accurate documentation to customer accounts across our communication channels.
• Identify areas of opportunity for optimizing results and improving customer satisfaction; contribute to the improvement of training and development on a daily basis.
• Service accounts by investigating problems and finding resolutions to help overcome customer objections about payments while working towards solutions that best fit their needs.
• Create a positive customer experience; maintain superior quality assurance results.

Nice to Have

• 2+ years of customer service experience required.
• 1+ years of experience in auto/servicing collections.
• High School Diploma or equivalent required; Bachelor’s or Associate’s degree preferred.
• Working knowledge and experience with FDCPA and FCRA regulations.
• Excellent written and verbal communication.
• Strong analytical and problem solving skills.
• Demonstrated ability to multi‑task and work in a fast‑paced environment.
• Flexibility and ability to adapt to business needs.
• Capability of gaining customer loyalty through listening, relationship building, professionalism, and persuasive communication skills.
• Team oriented mindset.
• Proficient in Microsoft Cloud based products and Google Workplace.

What We Offer You

• Great open office space
• Paid time off (PTO)
• 401K matching
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• Paid parking or platinum pass
• New Hire Training Program
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverages

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.