Card Operations & Fraud Resolution Specialist

INTRUST Bank; Wichita (KS); On-site; USD 42,000 - 62,000; Full time

Job summary

INTRUST Bank is seeking a Card Operations Specialist in Wichita, KS. The role involves direct customer contact in person and by phone to resolve inquiries, with independent decision-making to handle complex issues and disputes.

You will support card-related operations, ensure confidentiality, and contribute to community-focused service. Essential tasks include investigating fraud, monitoring risk, and applying knowledge of card networks and chargeback rules.

Qualifications

• High school diploma or equivalent.
• 2 years banking and customer service experience preferred.
• Excellent oral and written communication skills.
• Typing and keyboard skills required.
• Must be able to work shifts, days, nights, evenings, and weekends.
• Ability to multi-task between computer screens, systems, and phones.
• Excellent customer service skills.
• Able to work independently and in a team.

Responsibilities

• Investigate and document card fraud cases.
• Monitor and review reports with a risk-focused mindset to mitigate losses.
• Analyze card activity, data, and trends to take action and make recommendations.
• Exercise sound judgement when reviewing reports impacting accounts.
• Stay versed in VISA and card network chargeback regulations and representments.
• Document and track dispute cases and follow up with customers as needed.
• Provide customer service support to banking center personnel, customers, and call centers.
• Replace lost/stolen or fraudulently used cards; create and print new debit cards on demand.

Skills

Communication skills

Typing/keyboard skills

Multi-tasking

Customer service

Team collaboration

Flexibility to work shifts

Education

High school diploma or equivalent

Job description

INTRUST Bank is seeking a Card Operations Specialist in Wichita, KS. The role involves direct customer contact in person and by phone to resolve inquiries, with independent decision-making to handle complex issues and disputes.

You will support card-related operations, ensure confidentiality, and contribute to community-focused service. Essential tasks include investigating fraud, monitoring risk, and applying knowledge of card networks and chargeback rules.