Card Fraud Investigations Supervisor - Hybrid

Golden 1 Credit Union; Manlove (CA); Hybrid; USD 94,000 - 95,000; Full time

Job summary

Golden 1 Credit Union in California is seeking a Sup - Card Investigations to lead and develop the Card Investigations team within Enterprise Fraud. You will supervise staff, plan daily operations, and ensure compliance with applicable laws and internal controls.

The role handles complex fraud cases, coordinates with internal and external partners, and seeks process improvements to increase efficiency and reduce losses.

Qualifications

• 5+ years of financial institution experience with at least 3 years’ processing or investigating multiple types of fraud.
• 3+ years processing or investigating multiple types of fraud.
• 2+ years of Visa Credit/Debit card fraud claims and disputes.
• Previous Supervisory/Management experience preferred

Responsibilities

• Develop and supervise Card Investigations team to maintain optimum performance.
• Assist the manager in planning, organizing, and controlling daily operations.
• Identify and implement process improvements to increase efficiencies and reduce costs.
• Maintain understanding of laws and regulations related to credit union compliance.
• Foster a positive work environment and coach for growth and morale.
• Analyze and manage complex fraud caseloads to deter losses and pursue perpetrators.
• Monitor department workflow, quality control, and reporting for management.

Skills

Fraud experience

Leadership

Supervisory experience

Visa/MC dispute handling

Education

H.S. Diploma or GED

Associate’s Degree in criminal justice or related field

Job description

Golden 1 Credit Union in California is seeking a Sup - Card Investigations to lead and develop the Card Investigations team within Enterprise Fraud. You will supervise staff, plan daily operations, and ensure compliance with applicable laws and internal controls.

The role handles complex fraud cases, coordinates with internal and external partners, and seeks process improvements to increase efficiency and reduce losses.