Corporate and Government - Operation Processor

U.S. Bank; Fargo (ND); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Disability-Service oriented professional to support Corporate and Government Claims Processing. You will investigate billing dispute claims, apply regulatory requirements, review documentation, and drive cases to resolution.

Role emphasizes cross-functional collaboration, data interpretation, and strong customer service in a fast-paced environment. Location requires in-office days at a U.S. Bank facility.

Qualifications

• High school diploma or equivalent required.
• 4+ years of operations services related work experience.
• Experience with disputes, billing, or customer communications preferred.

Responsibilities

• Review dispute cases and determine outcomes according to Visa/Mastercard rules.
• Analyze supporting documentation for each claim.
• Contact customers to obtain additional information as needed.
• Manage multiple claims to meet processing timeframes.
• Navigate multiple systems while balancing new cases with follow-ups.

Skills

Customer service

Communication skills

Time management

Data analysis

PC skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Data interpretation tools

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This role supports the Corporate and Government Claims Processing team and is responsible for investigating and resolving billing dispute claims for corporate and government cardholders. The individual will review new dispute cases, apply Visa and Mastercard regulations to determine claim outcomes, analyze supporting documentation, and manage claims through resolution.

Daily responsibilities include reviewing claim activity, handling merchant responses, contacting customers to obtain additional information when needed, preparing claim-related correspondence, and managing multiple priorities to ensure processing timeframes are met.

The role requires working across several systems while balancing new case intake with follow-up work on existing claims.

Basic Qualifications

• High school diploma or equivalent
• Four years or more of operations services related work experience

Preferred Skills/Experience

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range: $20.00 - $24.38

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.