Card Associate (full-time)

FSNB; Lawton (OK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid training

Health and dental insurance

401k Plan

Flexible scheduling

Employee Assistance Program

Discounts at various services

Job summary

FSNB is seeking a friendly and organized individual to join our Card Services team in Lawton, Oklahoma. You will be responsible for answering customer inquiries regarding debit cards, troubleshooting errors, and assisting with disputes. Join us and contribute to a positive customer experience!

This position offers competitive wages along with benefits such as health and dental insurance, paid training, and flexible scheduling. If you have a knack for customer service, we want to hear from you!

Qualifications

• Prior call center experience preferred.
• Customer service experience is required.
• Effective communication and phone etiquette.

Responsibilities

• Answer calls related to debit cards.
• Troubleshoot card usage errors.
• Assist with card disputes and updates.

Skills

Customer service

Communication skills

Administrative skills

Microsoft Word

Microsoft Excel

Job description

Department: Card Services

Reports to: Card Services Management Team

Hours: M - F, 10:30 AM - 7 PM; rotating Saturdays 8 AM - 1 PM

We offer competitive wages, advancement opportunities, a fun environment, and more! We are seeking organized, service-oriented, and friendly people to add to our team to assist our Cards Department. This job includes cracking solutions for our customers regarding their debit cards, satisfying their banking needs, and creating an awesome positive customer experience.

FSNB is a full-service and family-owned bank that has been in operation for 75 years.

What Is In It For You

• Opportunity for pay increases in as soon as 30 days
• Paid training
• Paid vacation and personal leave
• 401k Plan
• Flexible scheduling with two days off a week
• Growth/Career opportunities
• Equal Opportunity Employer
• Health and dental insurance available
• Employee Assistance Program available
• Discounts at the YMCA, AT&T, Verizon, Dell and more
• Free and discounted bank services, if you bank with us while employed

Summary Of Essential Job Functions

• Answer calls related to debit cards
• Troubleshoot card usage errors
• Complete debit card maintenance, as needed
• Assist with card dispute matters, including dispute filing and/or dispute claim updates
• Review reports related to debit card issues

Minimum Requirements

• Prior call center experience preferred
• Customer service experience
• Administrative skills
• Phone etiquette and effective communication skills
• Working knowledge of Microsoft Word and Excel