Card Services Representative 2

First National Bank; Hermitage (Mercer County); On-site; USD 36,000 - 48,000; Full time

Job summary

First National Bank is seeking a Card Services Representative 2 to support the credit and debit card programs. The role involves processing applications, updating customer data, and responding to inquiries while maintaining high service standards.

The incumbent will monitor fraud alerts, perform routine reconciliations, and generate management reports, all within Bank policies. Strong communication and organizational skills are essential for success.

Qualifications

• High School or GED required.
• 3+ years experience preferred.
• Strong communication and organizational skills required.
• Experience with credit/debit card processing is a plus.

Responsibilities

• Input approved applications into card processing software and update account information.
• Respond to inquiries from cardholders and research problems and disputes.
• Monitor reports for fraud alerts and suspicious activity; assist with reconciliations.
• Provide portfolio reports to management and support related duties as needed.
• Ensure compliance with bank policies and risk management guidelines.

Skills

Excellent communication (written and口)

Organizational skills

Interpersonal skills

Detail-oriented

PC & software usage

Education

High School or GED

Tools

MS Word - Intermediate

MS Excel - Intermediate

Job description

Primary Office Location: 4140 East State Street. Hermitage, Pennsylvania. 16148. Join our team. Make a difference - for us and for your future.

Position Title:

Card Services Representative 2

Business Unit:

Operations

Reports To:

Supervisor of Card Services

Position Overview:

This position is primarily responsible for performing a variety of administrative duties to support the Bank's credit card and debit card programs. The incumbent works independently and coordinates with various departments regarding credit and debit card processing in conjunction with Bank policies and procedures. The incumbent is expected to provide a high level of customer service to internal and external customers. The incumbent is actively involved in product security and fraud control.

Primary Responsibilities:

• Inputs approved applications into the appropriate software for set-up. Maintains account information with address changes, credit limit changes, etc.
• Responds to inquiries from debit and credit cardholders and researches problems and disputes.
• Reviews and monitors various reports including lost or stolen account activity, accounts not activated, fraud alerts and exception reports.
• Performs daily reconcilements and accounting functions for various general ledger and Demand Deposit Accounts (DDA).
• Provides portfolio reports to management.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Education:

High School or GED

Minimum Years Experience:

3

Special Skills:

• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use general office equipment
• Ability to use a personal computer and job-related software
• MS Word - Intermediate Level
• MS Excel - Intermediate Level
• Working knowledge of the technical aspects of credit and debit card functions.

Special Licenses and Certificates:

N/A

Physical Requirements:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.