Card Services Representative 2

FNB Corporation; Hermitage, Northern (Mercer County, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

FNB Corporation is seeking a Card Services Representative 2 to join the Operations team in Hermitage, PA. The role focuses on processing credit and debit card applications, maintaining customer account information, and handling cardholder inquiries with strong attention to security and fraud controls.

The candidate should have at least a high school diploma or GED and 3 years of relevant experience, with excellent communication and organizational skills.

Qualifications

• High School diploma or GED required.
• 3 years of experience in a related role.
• Excellent communication, organizational, analytical and interpersonal skills.
• Detail-oriented and able to use general office equipment and PC software.

Responsibilities

• Inputs approved applications into the appropriate software for set-up.
• Maintains account information with address changes, credit limit changes, etc.
• Responds to inquiries from debit and credit cardholders and researches problems and disputes.
• Reviews and monitors reports including lost or stolen activity, accounts not activated, fraud alerts, and exception reports.
• Performs daily reconciliations and accounting functions for various general ledger and DDA accounts.
• Provides portfolio reports to management.
• Performs other related duties and projects as assigned.

Skills

Communication skills

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

PC & software skills

MS Word

MS Excel

Education

High School diploma or GED

Tools

MS Word

MS Excel

Credit & debit card systems (basic)

Job description

## Card Services Representative 2Applylocations: Hermitage, PAtime type: Full timeposted on: Posted Todayjob requisition id: 2026-01784## Primary Office Location:4140 East State Street. Hermitage, Pennsylvania. 16148.## **Join our team. Make a difference - for us and for your future.**n**Position Title:** Card Services Representative 2 **Business Unit:** Operations **Reports To:** Supervisor of Card Services **Position Overview:** This position is primarily responsible for performing a variety of administrative duties to support the Bank’s credit card and debit card programs. The incumbent works independently and coordinates with various departments regarding credit and debit card processing in conjunction with Bank policies and procedures. The incumbent is expected to provide a high level of customer service to internal and external customers. The incumbent is actively involved in product security and fraud control. **Primary Responsibilities:** Inputs approved applications into the appropriate software for set-up. Maintains account information with address changes, credit limit changes, etc. Responds to inquiries from debit and credit cardholders and researches problems and disputes. Reviews and monitors various reports including lost or stolen account activity, accounts not activated, fraud alerts and exception reports. Performs daily reconcilements and accounting functions for various general ledger and Demand Deposit Accounts (DDA). Provides portfolio reports to management. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. **Minimum Education:** High School or GED **Minimum Years Experience:** 3 **Special Skills:** Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Detail-oriented Ability to use general office equipment Ability to use a personal computer and job-related software MS Word - Intermediate Level MS Excel - Intermediate Level Working knowledge of the technical aspects of credit and debit card functions. **Special Licenses and Certificates:** N/A **Physical Requirements:** N/A