Card Services Representative 2

F.N.B. Corporation; Hermitage (Mercer County); On-site; USD 38,000 - 48,000; Full time

Job summary

F.N.B. Corporation seeks a Card Services Representative 2 in Hermitage, PA to support credit and debit card programs, enter applications, and maintain customer data.

The role emphasizes accurate processing, strong customer service, and adherence to bank policies, with focus on communication and organizational skills.

Qualifications

• High School diploma or GED required.
• 2-3 years of experience in a similar role.
• Strong written and verbal communication and organizational skills.
• Proficient with MS Word and Excel.
• Familiar with credit/debit card processing.

Responsibilities

• Inputs approved applications into processing software.
• Maintains account information including addresses and credit limits.
• Responds to inquiries from cardholders and resolves disputes.
• Monitors fraud alerts and performs daily reconciliations.
• Provides portfolio reports for management.
• Supports risk management and compliance with bank policies.

Skills

Excellent communication

Organizational skills

Interpersonal skills

Detail-oriented

Office equipment

Personal computer/software

MS Word

MS Excel

Credit/debit card systems

Education

High School or GED

Tools

MS Word

MS Excel

Office equipment

Credit/debit card processing systems

Job description

Primary Office Location:

4140 East State Street. Hermitage, Pennsylvania. 16148.

Join our team. Make a difference - for us and for your future.

Position Title: Card Services Representative 2

Business Unit: Operations

Reports To: Supervisor of Card Services

Position Overview

This position is primarily responsible for performing a variety of administrative duties to support the Bank’s credit card and debit card programs. The incumbent works independently and coordinates with various departments regarding credit and debit card processing in conjunction with Bank policies and procedures. The incumbent is expected to provide a high level of customer service to internal and external customers. The incumbent is actively involved in product security and fraud control.

Primary Responsibilities

Inputs approved applications into the appropriate software for set-up. Maintains account information with address changes, credit limit changes, etc.

Responds to inquiries from debit and credit cardholders and researches problems and disputes.

Reviews and monitors various reports including lost or stolen account activity, accounts not activated, fraud alerts and exception reports.

Performs daily reconcilements and accounting functions for various general ledger and Demand Deposit Accounts (DDA).

Provides portfolio reports to management.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Education

High School or GED

Minimum Years Experience

3

Special Skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Ability to use general office equipment

Ability to use a personal computer and job-related software

MS Word - Intermediate Level

MS Excel - Intermediate Level

Working knowledge of the technical aspects of credit and debit card functions.

Special Licenses And Certificates

N/A

Physical Requirements

N/A

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.