Car Wash Site Leader: Operations & Customer Experience

Spotless Brands LLC; Chantilly (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Spotless Brands LLC is seeking a Site Manager in Chantilly, VA to lead daily site operations, drive customer satisfaction, and oversee staff performance. You will manage scheduling, payroll, and timekeeping, uphold safety and quality standards, and partner with support teams to resolve equipment issues.

The role governs site profitability, service delivery, and community engagement, with potential classification as salaried or hourly based on state laws.

Qualifications

• High School Diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum 1 year of progressive leadership experience in a customer-focused retail/service environment is strongly preferred.
• Must meet age and regulatory requirements for handling responsibilities where applicable.
• Experience managing teams, staffing schedules, and daily operational workflows is expected.

Responsibilities

• Lead day-to-day operations to ensure safe, efficient, and high-quality car wash experience.
• Ensure SOPs, safety protocols, audits, and service standards are followed.
• Maintain a professional, clean, and customer-ready site at all times.
• Collaborate with facilities or corporate teams to report and resolve equipment issues; perform basic troubleshooting where appropriate.
• Monitor equipment performance and escalate concerns to support partners.
• Hire, schedule, payroll, and timekeeping responsibilities in compliance with policies and labor laws.
• Drive site-level revenue, profitability, membership sales, and customer retention.
• Model exceptional customer service, resolve complaints promptly, and engage with the local community.
• Ensure safety, compliance with laws, and liaison between site and District Manager.

Skills

Leadership

Team supervision

Customer service

Scheduling

Education

High School Diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

MS Excel

Job description

Spotless Brands LLC is seeking a Site Manager in Chantilly, VA to lead daily site operations, drive customer satisfaction, and oversee staff performance. You will manage scheduling, payroll, and timekeeping, uphold safety and quality standards, and partner with support teams to resolve equipment issues.

The role governs site profitability, service delivery, and community engagement, with potential classification as salaried or hourly based on state laws.