Car Rental Customer Experience & Sales Specialist

GSP Transportation Inc; Jacksonville (NC); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

On-the-job training

Opportunities for advancement

Paid time off

Referral program

Vision insurance

Job summary

GSP Transportation is seeking a Customer Service Agent (CSA) to greet customers and ensure smooth car rental transactions per SOPs. The role involves offering optional products, handling inquiries by phone and at the counter, addressing concerns, and guiding customers through the rental process.

The CSA will perform tasks in a fast-paced environment, emphasize service quality, and collaborate with the location team to meet targets and uphold company standards.

Qualifications

• Valid driver’s license and satisfactory motor vehicle report.
• Excellent problem‑solving skills.
• Basic computer skills, including data entry, typing, and some experience with Microsoft Word and Excel
• Ability to complete tasks with precision, speed, and a positive attitude
• Ability to work well with a team
• Customer service and sales orientation
• High school diploma or equivalent

Responsibilities

• Handle rental car transactions to accommodate customers
• Use effective sales techniques to encourage customers to utilize service options
• Receive telephone calls and handle or route customer-related issues
• Complete, review, and submit various reports to the supervisor or manager
• Maintain and update rental agreement files
• Enter and maintain information in location logs
• Complete car exchange requests in the computer system
• Communicate with shuttle drivers
• Perform additional responsibilities as assigned or required

Skills

Driver's license

Problem solving

Computer skills

Teamwork

Customer service

Sales orientation

HS diploma

Education

High school diploma or equivalent

Job description

GSP Transportation is seeking a Customer Service Agent (CSA) to greet customers and ensure smooth car rental transactions per SOPs. The role involves offering optional products, handling inquiries by phone and at the counter, addressing concerns, and guiding customers through the rental process.

The CSA will perform tasks in a fast-paced environment, emphasize service quality, and collaborate with the location team to meet targets and uphold company standards.