Car Rental Customer Service Pro – Fast-Paced

Enterprise Holdings; Durango (CO); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Service Agent at the Durango, CO Airport to greet customers, process rentals, and provide friendly, efficient service across the Emerald Aisle program. You will guide vehicle selection, handle documentation, and resolve issues to ensure a smooth experience for members and non-members alike.

The role offers benefits including paid time off, insurance options, retirement plan with 401k matching, and employee rental car discounts.

Qualifications

• Minimum of 6 months customer service or sales experience in a fast paced environment.
• Must be at least 18 years old and authorized to work in the United States.
• Must have a valid driver’s license with no more than 2 moving violations in 3 years.

Responsibilities

• Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand.
• Identifies and attends to the customer by name, verifies rental agreement and reservation.
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
• Provides all customers with undivided attention while assisting them.
• Prepares all rental and return documents accurately and completely.
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Reviews all charges at the time of vehicle return.
• Maintains the appearance of the rental counters and customer areas to present a neat and orderly image.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or GED

Job description

Enterprise Mobility is hiring a Customer Service Agent at the Durango, CO Airport to greet customers, process rentals, and provide friendly, efficient service across the Emerald Aisle program. You will guide vehicle selection, handle documentation, and resolve issues to ensure a smooth experience for members and non-members alike.

The role offers benefits including paid time off, insurance options, retirement plan with 401k matching, and employee rental car discounts.