Car Rental Customer Experience Specialist

Enterprise; Bentonville (AR); Vor Ort; USD 20.000 - 28.000; Vollzeit

Benefits dieser Stelle

Paid time off

Employee rental car discounts

Retirement plan with 401k matching

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Zusammenfassung

Enterprise Mobility, operating the National/Alamo brands, is hiring a Customer Experience Representative at our Bentonville, AR location. You will greet customers, explain terms, process rentals, and upsell services to ensure a smooth, friendly experience.

The role requires strong customer service, up-to-date driving credentials, and the ability to work a schedule including weekends. Competitive pay starts at $17.60 per hour with bonuses and benefits.

Qualifikationen

• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must have a valid driver’s license.
• No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• No DWI/DUI or other drug and/or alcohol-related convictions on driving record in past 5 years.

Aufgaben

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms, vehicle features, and optional protections/upgrades.
• Assist customers with directions, maps, and local area information.
• Answer calls for reservations, rate quotes, and general questions; provide information and resolutions.
• Notify Management of any known customer or vehicle problems.
• Assist in assessing rental condition upon return; support training and development opportunities.

Kenntnisse

Customer service

Sales

Retail experience

Phone etiquette

Ausbildung

High School Diploma or G.E.D.

Jobbeschreibung

Enterprise Mobility, operating the National/Alamo brands, is hiring a Customer Experience Representative at our Bentonville, AR location. You will greet customers, explain terms, process rentals, and upsell services to ensure a smooth, friendly experience.

The role requires strong customer service, up-to-date driving credentials, and the ability to work a schedule including weekends. Competitive pay starts at $17.60 per hour with bonuses and benefits.