Car Care Service Advisor - Commission Eligible

CarMax; Kenosha (WI); Vor Ort; USD 17.000 - 26.000; Vollzeit

Benefits dieser Stelle

Commission

Paid time off

Benefits package

Zusammenfassung

CarMax Kenosha is seeking a Service Consultant to serve as the trusted link between customers and technicians. You will guide customers through the service and repair process, documenting concerns, presenting repair options, and keeping clients informed from start to finish.

You will balance technical details with a customer-first approach in a high-energy setting, handling billing, payments, and coordinating workflow.

Qualifikationen

• Excellent customer service and communication abilities.
• Ability to document customer concerns accurately.
• Comfort interpreting service details and writing repair orders.
• Willingness to work varied shifts, including nights, weekends, holidays.

Aufgaben

• Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish.
• Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments.
• Consult with customers on recommended repairs and explain service details clearly.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and manage cash transactions responsibly.
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Kenntnisse

Customer service

Interpersonal skills

Telephone etiquette

Data entry

Cross-department collaboration

Jobbeschreibung

CarMax Kenosha is seeking a Service Consultant to serve as the trusted link between customers and technicians. You will guide customers through the service and repair process, documenting concerns, presenting repair options, and keeping clients informed from start to finish.

You will balance technical details with a customer-first approach in a high-energy setting, handling billing, payments, and coordinating workflow.