Auto Service Advisor & Customer Care

CarMax Auto Superstores; Kenosha (WI); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Holiday Premium Pay

Job summary

CarMax in Kenosha is seeking a Service Consultant who serves as the trusted link between customers and technicians, delivering honest, transparent service and personalized support. You will document concerns, create repair orders, explain repairs, and guide customers through the service and payment process while maintaining EH&S standards in a fast-paced environment.

Compensation includes an hourly rate with commission eligibility, reflecting the value of customer-centered service at CarMax’s

Qualifications

• Strong interpersonal and communication skills.
• Proficiency in telephone etiquette and active listening.
• Ability to interpret and record data with intermediate computer skills.
• Ability to collaborate across departments in a high-energy environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Commitment to CarMax policies and procedures.
• Capability to stand or walk for extended periods and work in indoor/outdoor conditions.

Responsibilities

• Welcome and engage customers with professionalism and empathy.
• Document concerns and create repair orders; provide timely updates.
• Consult with customers on repairs and explain service details clearly.
• Review completed work for accuracy and prepare invoices.
• Process service payments and cash transactions.
• Coordinate workflow to maintain productivity in a fast-paced environment.
• Follow EH&S requirements and keep area clean.

Skills

Interpersonal skills

Communication skills

Telephone etiquette

Active listening

Data entry

Cross-department collaboration

Shift flexibility

Job description

CarMax in Kenosha is seeking a Service Consultant who serves as the trusted link between customers and technicians, delivering honest, transparent service and personalized support. You will document concerns, create repair orders, explain repairs, and guide customers through the service and payment process while maintaining EH&S standards in a fast-paced environment.

Compensation includes an hourly rate with commission eligibility, reflecting the value of customer-centered service at CarMax’s