Car Care Leadership Fellowship: Fast-Track to Management

Aaa-the-Auto-Club-Grou; Charlotte (NC); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

AAA membership benefits

Adoption assistance

Job summary

AAA The Auto Club Group is seeking candidates for the Leadership Development Program to gain hands-on experience running a Car Care Center and leading teams. You will rotate through customer service, sales, operations, and financial performance while learning coaching and daily operations management.

The program emphasizes developing leadership skills, strategic thinking, and accountability to drive results and exceptional member experiences. Strong communication and collaboration are essential.

Qualifications

• High school diploma, GED, and/or technical school certification required.
• Two or more years of leadership experience, including managing direct reports and delivering face-to-face customer service.
• Strong business and financial acumen, with the ability to analyze performance, identify opportunities, assess risks, and make sound business decisions.
• Proven ability to lead teams, build effective partnerships, and achieve results through collaboration and accountability.
• Results-oriented leader who takes initiative, thinks strategically, and aligns decisions with organizational goals.
• Effective communicator who builds productive relationships with leaders, peers, employees, partners, and customers to drive business success.

Responsibilities

• Manage daily Car Care operations, including financial performance, payroll, expenses, inventory, staffing, and shop efficiency.
• Monitor sales and financial results, implementing action plans to achieve performance and profitability goals.
• Recruit, develop, schedule, coach, and manage employees to maintain productivity, quality, and customer service standards.
• Partner with Area/Regional leadership on hiring, compensation, promotions, performance management, and terminations.
• Deliver a positive customer experience by resolving concerns, addressing complaints, and identifying opportunities to meet additional member/customer needs.
• Maintain a safe, compliant workplace by enforcing safety standards, investigating incidents, and implementing corrective actions.

Skills

Leadership experience

Business acumen

Communication

Strategic thinking

Education

Bachelor's degree

Job description

AAA The Auto Club Group is seeking candidates for the Leadership Development Program to gain hands-on experience running a Car Care Center and leading teams. You will rotate through customer service, sales, operations, and financial performance while learning coaching and daily operations management.

The program emphasizes developing leadership skills, strategic thinking, and accountability to drive results and exceptional member experiences. Strong communication and collaboration are essential.