Car Care Center: Leadership Development Track

AAA-The Auto Club Group; Skokie (IL); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

AAA membership with roadsideassistance

Adoption assistance program

Tuition assistance

Professional certification support

Career growth opportunities

Job summary

AAA The Auto Club Group is launching a Leadership Development Program at our Skokie facility, offering hands‑on experience to lead a Car Care Center. You’ll rotate through customer service, sales, operations and financial performance to prepare for leadership roles.

You’ll work with seasoned leaders to coach teams, manage daily operations, and drive results while delivering exceptional customer experience and growth opportunities within our organization.

Qualifications

• High school diploma, GED, and/or technical school certification required.
• Valid driver's license required.
• Two or more years of leadership experience, including managing direct reports and delivering face-to-face customer service.
• Strong business and financial acumen, with the ability to analyze performance, identify opportunities, assess risks, and make sound business decisions.
• Proven ability to lead teams, build effective partnerships, and achieve results through collaboration and accountability.
• Results-oriented leader who takes initiative, thinks strategically, and aligns decisions with organizational goals.
• Effective communicator who builds productive relationships with leaders, peers, employees, partners, and customers to drive business success.

Responsibilities

• Manage daily Car Care operations, including financial performance, payroll, expenses, inventory, staffing, and shop efficiency.
• Monitor sales and financial results, implementing action plans to achieve performance and profitability goals.
• Recruit, develop, schedule, coach, and manage employees to maintain productivity, quality, and customer service standards.
• Partner with Area/Regional leadership on hiring, compensation, promotions, performance management, and terminations.
• Deliver a positive customer experience by resolving concerns, addressing complaints, and identifying opportunities to meet additional member/customer needs.
• Maintain a safe, compliant workplace by enforcing safety standards, investigating incidents, and implementing corrective actions.

Skills

Leadership

People management

Communication

Education

Bachelor’s degree preferred

Job description

AAA The Auto Club Group is launching a Leadership Development Program at our Skokie facility, offering hands‑on experience to lead a Car Care Center. You’ll rotate through customer service, sales, operations and financial performance to prepare for leadership roles.

You’ll work with seasoned leaders to coach teams, manage daily operations, and drive results while delivering exceptional customer experience and growth opportunities within our organization.