Fast-Track Car Care Leadership Program

AAA-The Auto Club Group; Chicago (IL); Vor Ort; USD 55.000 - 80.000; Vollzeit

Benefits dieser Stelle

AAA membership

Adoption assistance

Tuition assistance

Zusammenfassung

AAA The Auto Club Group in Chicago is launching a Leadership Development Program to train leaders for Car Care Center operations. You will rotate through customer service, sales, operations, and financial performance while learning coaching, daily management, and how to drive results with a focus on exceptional member experience.

The program provides hands-on leadership exposure, a clear career fast track, and opportunities to grow into management roles within a service-centered environment.

Qualifikationen

• High school diploma, GED, and/or technical school certification required.
• Valid driver's license required.
• Two or more years of leadership experience, including managing direct reports and delivering face-to-face customer service.
• Strong business and financial acumen, with the ability to analyze performance, identify opportunities, assess risks, and make sound business decisions.
• Proven ability to lead teams, build effective partnerships, and achieve results through collaboration and accountability.
• Results-oriented leader who takes initiative, thinks strategically, and aligns decisions with organizational goals.
• Effective communicator who builds productive relationships with leaders, peers, employees, partners, and customers to drive business success.

Aufgaben

• Manage daily Car Care operations, including financial performance, payroll, expenses, inventory, staffing, and shop efficiency.
• Monitor sales and financial results, implementing action plans to achieve performance and profitability goals.
• Recruit, develop, schedule, coach, and manage employees to maintain productivity, quality, and customer service standards.
• Partner with Area/Regional leadership on hiring, compensation, promotions, performance management, and terminations.
• Deliver a positive customer experience by resolving concerns, addressing complaints, and identifying opportunities to meet additional member/customer needs.
• Maintain a safe, compliant workplace by enforcing safety standards, investigating incidents, and implementing corrective actions.

Kenntnisse

Leadership experience

People management

Financial acumen

Communication skills

Strategic thinking

Ausbildung

High school diploma or GED

Bachelor’s degree preferred

Jobbeschreibung

AAA The Auto Club Group in Chicago is launching a Leadership Development Program to train leaders for Car Care Center operations. You will rotate through customer service, sales, operations, and financial performance while learning coaching, daily management, and how to drive results with a focus on exceptional member experience.

The program provides hands-on leadership exposure, a clear career fast track, and opportunities to grow into management roles within a service-centered environment.