Car Buying Center Coordinator: Customer Care & Appointments

Haley Certified; Richmond (VA); On-site; USD 45,000 - 55,000; Full time

Job summary

Haley Express Car Buying Center in Richmond, VA is hiring a Buying Center Coordinator to manage inbound inquiries, set appointments for quick in-person appraisals, and follow up with sellers via phone, email, and text. You will greet customers on arrival, collect vehicle details, and help facilitate transactions when selling to us.

The role emphasizes maintaining Haley Express Car Buying Center's high service standards and 4.9+ Google rating, with daily interactions across calls, messages, and

Qualifications

• Strong communication skills, oral and written.
• Excellent organizational abilities and prioritization.
• Customer service oriented with daily interactions.
• 1–2 years of automotive experience preferred.
• Proficient with Microsoft Word, Excel, Outlook.
• Knowledge of automotive vehicles is a plus.
• Bilingual abilities considered a plus.

Responsibilities

• Handle inbound inquiries via phone, web, and third‑party leads.
• Set appointments for in-person appraisals.
• Follow up with sellers by phone, email, and text.
• Meet and greet customers for vehicle appraisal.
• Maintain high customer service and Google rating.
• Assist with transactions as needed and follow management requests.

Skills

Communication

Organization

Customer service

Automotive knowledge

Microsoft Office

Languages

Tools

Microsoft Word

Excel

Outlook

Job description

Haley Express Car Buying Center in Richmond, VA is hiring a Buying Center Coordinator to manage inbound inquiries, set appointments for quick in-person appraisals, and follow up with sellers via phone, email, and text. You will greet customers on arrival, collect vehicle details, and help facilitate transactions when selling to us.

The role emphasizes maintaining Haley Express Car Buying Center's high service standards and 4.9+ Google rating, with daily interactions across calls, messages, and