Car Buying Center Specialist

Haley-Automotive-Group; Richmond (VA); On-site; USD 45,000 - 55,000; Full time

Job summary

Haley Express Car Buying Center in Richmond, VA is hiring a center coordinator to handle inbound inquiries and schedule on-site appraisals. This full-time role emphasizes customer service and efficient CRM follow-up.

You will greet sellers, collect vehicle details, and help facilitate transactions without car sales pressure. Ideal candidates communicate clearly, stay organized, and bring basic automotive knowledge.

Qualifications

• Strong communication skills, both oral and written, for daily customer contact.
• Excellent organizational abilities to manage multiple inquiries.
• Customer service focused role representing Haley Express.
• 1–2 years automotive work experience preferred but all applicants considered.
• Proficiency with Microsoft Word, Excel and Outlook.

Responsibilities

• Handle inbound inquiries via phone, website forms, and third-party leads.
• Set appointments for quick in-person vehicle appraisals.
• Follow up with sellers by phone, email, and text per CRM process.
• Greet customers at the facility, collect vehicle details, and assist during appraisal.
• Maintain strong customer service and online rating standards.

Skills

Communication

Organizational skills

Customer service

Auto industry experience

MS Office

Languages

Automotive knowledge

Tools

Microsoft Office

Job description

Haley Express Car Buying Center in Richmond, VA is hiring a center coordinator to handle inbound inquiries and schedule on-site appraisals. This full-time role emphasizes customer service and efficient CRM follow-up.

You will greet sellers, collect vehicle details, and help facilitate transactions without car sales pressure. Ideal candidates communicate clearly, stay organized, and bring basic automotive knowledge.