Capturis - Client Support Specialist

Socket.dev; Logan (UT); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Socket.dev is seeking a Client Support Specialist to assist our Client Representatives and collaborate with internal teams to ensure a quality client experience. Responsibilities include researching data integrity issues, opening and closing client accounts, and processing account number changes.

You will work with cross-functional teams to resolve client-related tasks, maintain strong relationships, and deliver excellent service with attention to detail and professionalism.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail.
• Strong communication skills, written and verbal.
• Excellent research and problem solving skills.
• Time management and organization.
• Self-Starter.
• Able to build and maintain professional relationships.
• Passionate about providing superior client satisfaction.

Responsibilities

• Research and resolve exceptions related to client data integrity.
• Open new client accounts.
• Close client accounts.
• Process account number changes.
• Collaborate with internal teams to resolve client tasks.

Skills

Strong Computer Skills

Excellent telephone etiquette

Excellent email etiquette

Ability to apply critical thinking

Excellent research and problem solving

Time management

Self-Starter

Professional relationships

Client satisfaction focus

Education

High school diploma or equivalent

Job description

Client Support Specialist

Department: Capturis

Location: In Office or Hybrid available - if located within 30 miles of a Conservice building you will have in-office training

Overview

As a Customer Support Specialist you will be tasked with supporting our Client Representatives and working with our internal teams to ensure a quality customer experience. You will research and resolve exceptions related to client data integrity. You will also be tasked with certain client and vendor interactions and requests, opening new client accounts, processing account number changes, and closing accounts within the Conservice systems.

Responsibilities

As a Customer Support Specialist, you will:

• Research and resolve exceptions related to client data integrity
• Open new client accounts
• Closing client accounts
• Processing account number changes
• Collaborate with internal team members to resolve client related tasks

Qualifications & Preferred skills

• Strong Computer Skills
• Excellent telephone and email etiquette and an ability to deal effectively with co-workers.
• Ability to apply critical thinking
• Excellent research and problem solving skills with a strong attention to detail.
• Time management and organization
• Self-Starter
• Able to build and maintain professional relationships
• Passionate in providing superior client satisfaction

Qualifications

• Strong attention to detail
• Strong communication skills, written and verbal
• Excellent research and problem solving skills
• High school diploma or equivalent