Capturis - Client Support Specialist

Conservice; Logan, Northern (UT, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Conservice is seeking a Client Support Specialist to assist Client Representatives and collaborate with internal teams to ensure a quality customer experience. You will research and resolve data integrity issues, open new client accounts, and handle account changes with a focus on accuracy and customer satisfaction.

The role involves in-office or hybrid work options, with in-office training available for those within 30 miles of a Conservice building.

Qualifications

• Strong attention to detail.
• Strong communication skills, written and verbal.
• Excellent research and problem solving skills.
• High school diploma or equivalent.

Responsibilities

• Research and resolve exceptions related to client data integrity.
• Open new client accounts.
• Close client accounts.
• Process account number changes.
• Collaborate with internal team members to resolve client related tasks.

Skills

Strong Computer Skills

Telephone etiquette

Critical thinking

Research & problem solving

Time management

Professional relationships

Client satisfaction

Education

High school diploma or equivalent

Job description

3131 Technology Drive NW, Mandan , North Dakota 58554 , United States

Job Description

Client Support Specialist

Department: Capturis

Location: In Office or Hybrid available - if located within 30 miles of a Conservice building you will have in-office training

Overview

As a Customer Support Specialist you will be tasked with supporting our Client Representatives and working with our internal teams to ensure a quality customer experience. You will research and resolve exceptions related to client data integrity. You will also be tasked with certain client and vendor interactions and requests, opening new client accounts, processing account number changes, and closing accounts within the Conservice systems.

Responsibilities

As a Customer Support Specialist, you will:

• Research and resolve exceptions related to client data integrity
• Open new client accounts
• Closing client accounts
• Processing account number changes
• Collaborate with internal team members to resolve client related tasks

Qualifications & Preferred skills

• Strong Computer Skills
• Excellent telephone and email etiquette and an ability to deal effectively with co-workers.
• Ability to apply critical thinking
• Excellent research and problem solving skills with a strong attention to detail.
• Time management and organization
• Able to build and maintain professional relationships
• Passionate in providing superior client satisfaction

Requirements

• Strong attention to detail
• Strong communication skills, written and verbal
• Excellent research and problem solving skills
• High school diploma or equivalent

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.