Health Solutions Captive Support Lead

Captive-Resource; Itasca (IL); Hybrid; USD 97,000 - 119,000; Full time

Job summary

Captive-Resource in Itasca, IL is seeking a Full-Time Health Solutions supervisor to oversee the captive support team focused on processing new business and renewal submissions. The role partners with Program Management Leadership to align objectives, SLAs, and quality with enterprise goals.

We value a Bachelor’s degree and 5+ years of related experience, including 2+ years in people leadership. This hybrid position offers growth, strong oversight, and a collaborative environment at the

Qualifications

• Bachelor’s Degree or Equivalency in a related discipline.
• Five (5) plus years of related experience with at least two (2) years in a role requiring the oversight and development of people.

Responsibilities

• Oversee the captive support team and implement the vision with leadership.
• Ensure SLAs meet enterprise objectives and adapt as needed.
• Drive continual improvement of processes and delivery outcomes.
• Manage personnel and mentor staff with time management and delegation.
• Hold quarterly one-on-one touchpoints and monthly full-team meetings.

Skills

Leadership

Work ethic

Process improvement

Planning

Critical thinking

Communication

Positive attitude

Education

Bachelor’s Degree

Job description

Captive-Resource in Itasca, IL is seeking a Full-Time Health Solutions supervisor to oversee the captive support team focused on processing new business and renewal submissions. The role partners with Program Management Leadership to align objectives, SLAs, and quality with enterprise goals.

We value a Bachelor’s degree and 5+ years of related experience, including 2+ years in people leadership. This hybrid position offers growth, strong oversight, and a collaborative environment at the