Captain at Castle Hill Inn (76773)

Newport Restaurant Group; Newport (RI); On-site; USD 4,100 - 6,900; Full time

Benefits offered by this job

35% dining discount (NRG)

Employee ownership opportunities

401k match

Employee Assistance Program

Discount programs

Tenure program

Referral bonus

Holiday appreciation bonus

Health & wellness benefits

Job summary

Aurelia, Castle Hill Inn's fine-dining room in Newport, RI, is seeking a Captain to join its team. This role focuses on delivering high-quality guest service in a storied setting, coordinating dining room activities and beverage pairings with the Sommelier.

You should be energetic, guest-focused, and able to work flexible hours including weekends. Newport Restaurant Group supports its employees with a 401k match, discounts, and ownership opportunities.

Qualifications

• Experience with banquet service and setup preferred (min 2 seasons).
• Leadership experience preferred, any industry.
• Must have a flexible schedule to work days, nights, weekends, holidays.

Responsibilities

• Coordinate service responsibilities of support roles.
• Coordinate beverage pairings with Sommelier.
• Gauge guest satisfaction through table maintenance and dialogue.
• Communicate with guests and team to maintain timing standards.
• Understand culinary and beverage descriptions.

Skills

Banquet service

Leadership experience

Flexible schedule

Guest service

Team collaboration

Stand/wallet endurance

Job description

Job Details

Job DetailsJob Location: Castle Hill Inn - Newport, RI 02840Salary Range: $3.89 - $3.89 HourlyCastle Hill Inn is looking for a Captain to join the team in our fine-dining room, Aurelia.

Residing inside the historic Agassiz Mansion at Castle Hill Inn, The Forbes and Relais & Chateaux restaurant Aurelia is the next evolution in Castle Hill’s culinary journey – one that has been lauded as one of the best dining experiences in New England. Nestled on forty magical acres, the property has been the backdrop of memorable occasions for more than a century. Castle Hill Inn is proud to be part of the Newport Restaurant Group!

About the Position

In the Captain Role, you will provide high-quality customer service to our dining room guests.

About You

You are passionate, energetic and to whom pleasing and impressing guests comes naturally

Essential Duties

• Coordinate service responsibilities of support roles


• Coordinate beverage pairings with Sommelier


• Consistently gauges level of guest satisfaction through table maintenance and dialogue with the guest


• Communicate effectively with guests and other team members to ensure timing standards are maintained


• Possess a complete understanding of all culinary and beverage descriptions


• Coordinate setup in dining rooms for Aurelia service


• Complete Daily Side work as assigned

Compensation and Benefits

• Competitive compensation $3.89/Hour - Plus Tips!


• RI/MA Sick Leave

Financial & Employee Ownership

• Generous Company 401k match


• Employee Ownership Opportunities

Employee Perks

• 35% discount when dining in our locations (including food and beverages)


• Employee Assistance Program (EAP)


• Employee Discount Programs


• Tenure Program


• Referral Bonus Program


• Holiday Appreciation Bonus

*Depending on your annual hours worked, you may also be eligible for:

Health & Wellness

• Medical


• Dental


• Vision


• Flexible and Dependent Care spending account options


• Health Reimbursement Account (HRA)

Voluntary Benefits

• Telemedicine access

• Wholesaler Club Reimbursement Program


• Vacation paid time off

About Newport Restaurant Group

We are proud to be a 100% Employee-Owned Company. What does it mean to work for an 100% Employee-Owned Company? If you decide to join our team, you’ll not just be an employee — you’ll be eligible to become an owner in the company. Really, there’s no catch, we invest in our employees, and they in turn invest their time, energy and talents in our businesses! We have one of the strongest, friendliest hospitality staffs in New England. Our common goal is to make people happy through great food, great locations and great teamwork. If you feel the same, we want to hear from you.

#NRGcareers

QualificationsQualifications

• Experience with banquet service and set-up required minimum 2 seasons


• Prior leadership experience preferred, any industry


• Must have flexible schedule to work during days, nights, weekends, and some holidays as needed

Skills & Abilities

• Strong communication and interpersonal skills


• Must be able to stand for long periods of time


• Ability to lift and move 25-50 pounds


• Be collaborative, using a team approach to creating an equitable workplace environment and have respectful working relationships