CAPS Clinical Support Specialist: Scheduling & Admin

UCLA; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

UCLA Counseling & Psychological Services (CAPS) seeks an experienced administrative support team member to uphold confidentiality and handle student eligibility questions, referrals, and scheduling in the CAPS EMR system.

The role includes high-volume scheduling, calendar maintenance, voice-mail screening, routing calls, processing outside referrals, updating provider contact information, and coordinating room/equipment use for internal and external events to support the CAPS clinical team.

Qualifications

• Ability to communicate effectively with a diverse group of students, faculty, and administrators.
• Demonstrates professionalism, diplomacy, courtesy, empathy and sensitivity.
• Experience with patient electronic medical records systems/software preferred.
• Ability to work independently, think critically, and follow through with minimal direction.
• Ability to recognize problems and offer CAPS-guided solutions.
• Knowledge of student health policies and UC health plans preferred.
• Ability to handle confidential information; strong written and verbal communication.
• Proficient PC skills and MS Office knowledge; strong organizational skills.

Responsibilities

• High-frequency scheduling coordination in-person and by phone using CAPS EMR.
• Maintain and reconcile clinical templates, calendars, and voice mail handling.
• Screen and direct calls to appropriate department staff.
• Schedule departmental resources including equipment and space for internal and external use.
• Update outside provider contact information and process referrals.
• Verify student eligibility information via campus mainframe when needed.

Skills

Communication

Professionalism

MS Office

EMR Systems

Independent work

Problem solving

Confidentiality

Organizational skills

Education

High School Diploma

Degree from accredited 4-year college

Tools

Microsoft Office Suite

EMR Software

Job description

UCLA Counseling & Psychological Services (CAPS) seeks an experienced administrative support team member to uphold confidentiality and handle student eligibility questions, referrals, and scheduling in the CAPS EMR system.

The role includes high-volume scheduling, calendar maintenance, voice-mail screening, routing calls, processing outside referrals, updating provider contact information, and coordinating room/equipment use for internal and external events to support the CAPS clinical team.