Capriotti’s Shift Lead

Capriotti's Sandwich Shop; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free meals

Ongoing training and leadership development

Job summary

A rapidly growing restaurant chain in Phoenix is seeking a Shift Lead to oversee operations during shifts. You will supervise and support team members, ensuring high standards of service and cleanliness. Ideal candidates have prior leadership experience in food service and demonstrate strong customer service skills. We offer opportunities for advancement, a flexible schedule, and a supportive work environment for those passionate about food and teamwork.

Qualifications

• Previous restaurant or food service leadership experience preferred.
• Excellent customer service and communication skills required.
• Ability to lead and motivate a team in a fast-paced environment.

Responsibilities

• Supervise and support team members during daily operations.
• Delegate duties and ensure tasks are completed efficiently.
• Maintain a positive, team-oriented environment.

Skills

Customer service

Team leadership

Time management

Problem-solving

Job description

Join to apply for the Capriotti’s Shift Lead role at Capriotti's Sandwich Shop

1 day ago Be among the first 25 applicants

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement

Role

Shift Lead PT or FT Available positions plus tips

Location

Capriotti’s Sandwich Shop at 3890 W Happy Valley Rd suite 160, Glendale, AZ 85310

About Us

Capriotti’s Sandwich Shop is a fast-growing fast casual restaurant brand with more than 100 locations nationwide and exciting plans for continued expansion. We’re known for our award-winning sandwiches, friendly service, and fun, team-focused culture. We’re currently hiring a Shift Lead to help guide our team to success. At Capriotti’s, our people are our most valuable asset—every role makes a difference, and every contribution counts. If you’re passionate about great food, teamwork, and delivering outstanding guest experiences, this could be the perfect opportunity for you.

Benefits & Perks

• Health benefits (for eligible team members)
• Free meals and generous employee discounts
• Flexible scheduling
• Ongoing paid training and leadership development

Position Overview

As a Shift Lead, you’ll play a key leadership role in ensuring smooth and efficient operations during your assigned shifts. You’ll lead by example—coaching team members, managing daily tasks, and maintaining Capriotti’s high standards of quality, service, and cleanliness. This role is ideal for someone who thrives in a fast-paced restaurant environment, enjoys leading a team, and is looking to grow their career in hospitality or restaurant management.

Key Responsibilities

• Supervise and support team members during daily operations
• Delegate duties and ensure tasks are completed efficiently and accurately
• Maintain a positive, team-oriented environment that promotes collaboration and respect
• Provide exceptional guest service by ensuring every order meets Capriotti’s quality and presentation standards
• Follow all company policies and operational procedures, including food safety, sanitation, and cash handling
• Assist with labor management, inventory control, and cost monitoring
• Maintain cleanliness and organization throughout the restaurant, including kitchen, dining room, and prep areas
• Communicate effectively with management and team members to ensure smooth shift transitions
• Recognize and reinforce individual and team accomplishments
• Act with honesty, integrity, and professionalism while promoting Capriotti’s values and culture

Qualifications

• Previous restaurant, food service, or retail leadership experience preferred (Shift Lead, Crew Leader, or Assistant Manager experience a plus)
• Excellent customer service and communication skills
• Ability to lead and motivate a team in a fast-paced environment
• Strong time management, organizational, and problem-solving abilities li>Dependable, adaptable, and team-oriented work ethic
• Must be at least 16 years old
• Flexible schedule with availability for nights, weekends, and holidays

Why Join Capriotti’s

At Capriotti’s, we believe in promoting from within and helping our team members grow their careers. You’ll receive ongoing training, leadership development, and opportunities for advancement within our expanding brand. Join a team that’s passionate about food, people, and creating memorable guest experiences—one sandwich at a time.