Capriotti’s Shift Lead

Capriotti's Austin Innovations; Phoenix (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Health benefits for eligible team members

Ongoing paid training

Job summary

A fast-casual restaurant brand is seeking a Shift Lead to oversee operations and lead team members. The position involves managing daily tasks, ensuring quality service, and fostering a positive work environment. Candidates should have previous leadership experience in the food service industry and strong customer service skills. Flexible scheduling is required, and opportunities for advancement are available.

Qualifications

• Previous restaurant or food service leadership experience preferred.
• Must be at least 16 years old.
• Flexible schedule for nights, weekends, and holidays.
• Strong time management, organizational, and problem-solving abilities; dependable, adaptable, and team-oriented.
• Must be at least 16 years old.
• Flexible schedule with availability for nights, weekends, and holidays.

Responsibilities

• Supervise and support team members during daily operations.
• Provide exceptional guest service and maintain quality standards.
• Communicate effectively with management and team members.
• Provide exceptional guest service by ensuring every order meets Capriotti’s quality and presentation standards
• Follow all company policies and operational procedures, including food safety, sanitation, and cash handling
• Assist with labor management, inventory control, and cost monitoring
• Maintain cleanliness and organization throughout the restaurant, including kitchen, dining room, and prep areas
• Communicate effectively with management and team members to ensure smooth shift transitions
• Recognize and reinforce individual and team accomplishments
• Act with honesty, integrity, and professionalism while promoting Capriotti’s values and culture

Skills

Excellent customer service

Team leadership

Time management

Communication skills

Problem-solving abilities

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement

Role:

Shift Lead PT or FT Available positions plus tips

Location:

Capriotti’s Sandwich Shop at 3890 W Happy Valley Rd suite 160, Glendale, AZ 85310

Sharing Our Passion One Sandwich at a Time

About Us

Capriotti’s Sandwich Shop is a fast-growing fast casual restaurant brand with more than 100 locations nationwide and exciting plans for continued expansion. We’re known for our award-winning sandwiches, friendly service, and fun, team-focused culture.

We’re currently hiring a Shift Lead to help guide our team to success. At Capriotti’s, our people are our most valuable asset—every role makes a difference, and every contribution counts. If you’re passionate about great food, teamwork, and delivering outstanding guest experiences, this could be the perfect opportunity for you.

Benefits & Perks

• Health benefits (for eligible team members)
• Free meals and generous employee discounts
• Flexible scheduling
• Ongoing paid training and leadership development

Position Overview

As a Shift Lead, you’ll play a key leadership role in ensuring smooth and efficient operations during your assigned shifts. You’ll lead by example—coaching team members, managing daily tasks, and maintaining Capriotti’s high standards of quality, service, and cleanliness.

This role is ideal for someone who thrives in a fast-paced restaurant environment, enjoys leading a team, and is looking to grow their career in hospitality or restaurant management.

Key Responsibilities

• Supervise and support team members during daily operations
• Delegate duties and ensure tasks are completed efficiently and accurately
• Maintain a positive, team-oriented environment that promotes collaboration and respect
• Provide exceptional guest service by ensuring every order meets Capriotti’s quality and presentation standards
• Follow all company policies and operational procedures, including food safety, sanitation, and cash handling
• Assist with labor management, inventory control, and cost monitoring
• Maintain cleanliness and organization throughout the restaurant, including kitchen, dining room, and prep areas
• Communicate effectively with management and team members to ensure smooth shift transitions
• Recognize and reinforce individual and team accomplishments
• Act with honesty, integrity, and professionalism while promoting Capriotti’s values and culture

Qualifications

• Previous restaurant, food service, or retail leadership experience preferred (Shift Lead, Crew Leader, or Assistant Manager experience a plus)
• Excellent customer service and communication skills
• Ability to lead and motivate a team in a fast-paced environment
• Strong time management, organizational, and problem-solving abilitiesDependable, adaptable, and team-oriented work ethic
• Must be at least 16 years old
• Flexible schedule with availability for nights, weekends, and holidays

Why Join Capriotti’s

At Capriotti’s, we believe in promoting from within and helping our team members grow their careers. You’ll receive ongoing training, leadership development, and opportunities for advancement within our expanding brand.

Join a team that’s passionate about food, people, and creating memorable guest experiences—one sandwich at a time.