Capacity Leader: Drive Carrier Capacity & Performance

Armstrong Transport Group; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

FSA/HSA options

Paid Time Off (PTO)

Disability coverage

401(k) with company match

Job summary

Armstrong Transport Group is seeking an experienced Capacity Manager to lead our Capacity team. You’ll coach and develop Capacity Sales Representatives, drive performance, and strengthen carrier relationships to deliver outstanding service.

You’ll collaborate with Account Management and other internal teams to solve capacity challenges, improve processes, and ensure teams have the information, technology, and support needed to succeed in a fast-paced environment.

Qualifications

• 5+ years of professional work experience in transportation, logistics, brokerage, or related industry
• 2+ years of proven experience managing and leading a team
• Experience working with carriers and a strong understanding of transportation operations and communication
• Demonstrated ability to coach, develop, and hold team members accountable to performance expectations
• Strong analytical skills with the ability to interpret data, identify trends, and communicate insights to the appropriate teams
• Ability to manage and prioritize multiple projects, challenges, and competing priorities in a fast-paced environment
• Strong communication, relationship-building, and problem-solving skills
• Proficiency in Microsoft Office products

Responsibilities

• Lead, coach, and develop Capacity Sales Representatives through ongoing training, feedback, and performance management
• Build a high-performing team focused on carrier relationships, reliable capacity, and achieving sales targets
• Monitor team metrics and performance to identify opportunities, address challenges, and drive continuous improvement
• Partner across teams to create efficient communication and collaboration between Capacity, Account Management, and other internal roles
• Support the team in negotiating competitive carrier rates while balancing service, margin, and customer expectations
• Ensure carrier requirements, regulations, and company standards are understood and consistently followed
• Develop strong market knowledge and stay current on freight trends, capacity conditions, and rate movements
• Identify and implement time- and cost-saving opportunities that improve team efficiency and the carrier experience
• Leverage technology, data, and market insights to support informed capacity decisions and keep internal teams and carriers aligned
• Work directly with carriers and internal partners to proactively resolve challenges and deliver outstanding service to customers

Skills

Capacity management

Leadership

Coaching

Analytical skills

Communication

Microsoft Office

Tools

Microsoft Excel

Carrier management systems

Job description

Armstrong Transport Group is seeking an experienced Capacity Manager to lead our Capacity team. You’ll coach and develop Capacity Sales Representatives, drive performance, and strengthen carrier relationships to deliver outstanding service.

You’ll collaborate with Account Management and other internal teams to solve capacity challenges, improve processes, and ensure teams have the information, technology, and support needed to succeed in a fast-paced environment.